Search

Thjuan Knowlin Addy

Examiner (ID: 18406)

Most Active Art Unit
2652
Art Unit(s)
2642, 2652, 2614, 2693
Total Applications
1675
Issued Applications
1425
Pending Applications
76
Abandoned Applications
211

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 19278350 [patent_doc_number] => 12028487 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-07-02 [patent_title] => System and methods for monitoring and testing real-time communications between web browsers and contact centers [patent_app_type] => utility [patent_app_number] => 18/322588 [patent_app_country] => US [patent_app_date] => 2023-05-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 38 [patent_figures_cnt] => 38 [patent_no_of_words] => 20440 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18322588 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/322588
System and methods for monitoring and testing real-time communications between web browsers and contact centers May 23, 2023 Issued
Array ( [id] => 19742485 [patent_doc_number] => 12219342 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-02-04 [patent_title] => Method and apparatus for an ultrasonic emitter system floor audio unit [patent_app_type] => utility [patent_app_number] => 18/200945 [patent_app_country] => US [patent_app_date] => 2023-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 8444 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 64 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18200945 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/200945
Method and apparatus for an ultrasonic emitter system floor audio unit May 22, 2023 Issued
Array ( [id] => 18662519 [patent_doc_number] => 20230308542 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-28 [patent_title] => METHODS AND APPARATUS FOR BYPASSING HOLDS [patent_app_type] => utility [patent_app_number] => 18/199711 [patent_app_country] => US [patent_app_date] => 2023-05-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12623 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 233 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18199711 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/199711
Methods and apparatus for bypassing holds May 18, 2023 Issued
Array ( [id] => 19588877 [patent_doc_number] => 20240386434 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-11-21 [patent_title] => AGENT ATTENTION CAPACITY MODELING [patent_app_type] => utility [patent_app_number] => 18/198545 [patent_app_country] => US [patent_app_date] => 2023-05-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7282 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18198545 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/198545
AGENT ATTENTION CAPACITY MODELING May 16, 2023 Pending
Array ( [id] => 19588877 [patent_doc_number] => 20240386434 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-11-21 [patent_title] => AGENT ATTENTION CAPACITY MODELING [patent_app_type] => utility [patent_app_number] => 18/198545 [patent_app_country] => US [patent_app_date] => 2023-05-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7282 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18198545 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/198545
AGENT ATTENTION CAPACITY MODELING May 16, 2023 Pending
Array ( [id] => 18632918 [patent_doc_number] => 20230291835 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-14 [patent_title] => REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERTS, DEPLOYED ACROSS MULTIPLE SECURITY ZONES [patent_app_type] => utility [patent_app_number] => 18/198148 [patent_app_country] => US [patent_app_date] => 2023-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3384 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18198148 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/198148
Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones May 15, 2023 Issued
Array ( [id] => 18617209 [patent_doc_number] => 20230283948 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-07 [patent_title] => ELECTRONIC DEVICE COMPRISING SPEAKER MODULE [patent_app_type] => utility [patent_app_number] => 18/315144 [patent_app_country] => US [patent_app_date] => 2023-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13266 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18315144 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/315144
Electronic device comprising speaker module May 9, 2023 Issued
Array ( [id] => 20415862 [patent_doc_number] => 12499148 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-12-16 [patent_title] => Apparatus and method for providing telecommunication routing data [patent_app_type] => utility [patent_app_number] => 18/314969 [patent_app_country] => US [patent_app_date] => 2023-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 8024 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18314969 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/314969
APPARATUS AND METHOD FOR PROVIDING TELECOMMUNICATION ROUTING DATA May 9, 2023 Issued
Array ( [id] => 20082040 [patent_doc_number] => 12356130 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-07-08 [patent_title] => Microphone arrangement [patent_app_type] => utility [patent_app_number] => 18/311581 [patent_app_country] => US [patent_app_date] => 2023-05-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 7 [patent_no_of_words] => 0 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18311581 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/311581
Microphone arrangement May 2, 2023 Issued
Array ( [id] => 19293809 [patent_doc_number] => 12033163 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-07-09 [patent_title] => Systems and methods for detecting complaint interactions [patent_app_type] => utility [patent_app_number] => 18/302940 [patent_app_country] => US [patent_app_date] => 2023-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6881 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18302940 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/302940
Systems and methods for detecting complaint interactions Apr 18, 2023 Issued
Array ( [id] => 19517040 [patent_doc_number] => 20240348726 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-10-17 [patent_title] => SYSTEMS AND METHODS FOR ENHANCING IN-CALL EXPERIENCE OF CUSTOMERS [patent_app_type] => utility [patent_app_number] => 18/300381 [patent_app_country] => US [patent_app_date] => 2023-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11779 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 74 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18300381 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/300381
SYSTEMS AND METHODS FOR ENHANCING IN-CALL EXPERIENCE OF CUSTOMERS Apr 12, 2023 Pending
Array ( [id] => 18542021 [patent_doc_number] => 20230247138 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-03 [patent_title] => METHODS AND INTERNET OF THINGS SYSTEMS FOR GAS OPERATION BASED ON CALL CENTERS OF SMART GAS [patent_app_type] => utility [patent_app_number] => 18/297017 [patent_app_country] => US [patent_app_date] => 2023-04-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11030 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18297017 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/297017
Methods and internet of things systems for gas operation based on call centers of smart gas Apr 6, 2023 Issued
Array ( [id] => 18814081 [patent_doc_number] => 20230388418 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-30 [patent_title] => SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT [patent_app_type] => utility [patent_app_number] => 18/296698 [patent_app_country] => US [patent_app_date] => 2023-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15868 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18296698 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/296698
SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT Apr 5, 2023 Abandoned
Array ( [id] => 18515645 [patent_doc_number] => 20230231950 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-20 [patent_title] => SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING [patent_app_type] => utility [patent_app_number] => 18/296362 [patent_app_country] => US [patent_app_date] => 2023-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 23669 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18296362 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/296362
System and method for enhanced virtual queuing Apr 4, 2023 Issued
Array ( [id] => 19973304 [patent_doc_number] => 12341929 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-06-24 [patent_title] => Training an intent matching engine of a contact center [patent_app_type] => utility [patent_app_number] => 18/191271 [patent_app_country] => US [patent_app_date] => 2023-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7141 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18191271 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/191271
Training an intent matching engine of a contact center Mar 27, 2023 Issued
Array ( [id] => 18654403 [patent_doc_number] => 20230300249 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-21 [patent_title] => SYSTEM AND METHODS FOR INTENT - BASED ACTIVE CALLBACK MANAGEMENT USING ENHANCED CALLBACK OBJECTS [patent_app_type] => utility [patent_app_number] => 18/189759 [patent_app_country] => US [patent_app_date] => 2023-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19369 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18189759 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/189759
SYSTEM AND METHODS FOR INTENT - BASED ACTIVE CALLBACK MANAGEMENT USING ENHANCED CALLBACK OBJECTS Mar 23, 2023 Abandoned
Array ( [id] => 19254627 [patent_doc_number] => 20240205624 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-06-20 [patent_title] => SURFACE TREATMENT TECHNOLOGY OF MAGNETIC CIRCUIT OF LOUDSPEAKER [patent_app_type] => utility [patent_app_number] => 18/125014 [patent_app_country] => US [patent_app_date] => 2023-03-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 1723 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 240 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18125014 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/125014
Surface treatment technology of magnetic circuit of loudspeaker Mar 21, 2023 Issued
Array ( [id] => 19936361 [patent_doc_number] => 12309576 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-05-20 [patent_title] => Re-creating acoustic scene from spatial locations of sound sources [patent_app_type] => utility [patent_app_number] => 18/187052 [patent_app_country] => US [patent_app_date] => 2023-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 9 [patent_no_of_words] => 6411 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 262 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18187052 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/187052
Re-creating acoustic scene from spatial locations of sound sources Mar 20, 2023 Issued
Array ( [id] => 19936361 [patent_doc_number] => 12309576 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-05-20 [patent_title] => Re-creating acoustic scene from spatial locations of sound sources [patent_app_type] => utility [patent_app_number] => 18/187052 [patent_app_country] => US [patent_app_date] => 2023-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 9 [patent_no_of_words] => 6411 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 262 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18187052 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/187052
Re-creating acoustic scene from spatial locations of sound sources Mar 20, 2023 Issued
Array ( [id] => 18998075 [patent_doc_number] => 11914922 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-27 [patent_title] => Audio mixing for teleconferencing [patent_app_type] => utility [patent_app_number] => 18/185944 [patent_app_country] => US [patent_app_date] => 2023-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 13724 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18185944 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/185944
Audio mixing for teleconferencing Mar 16, 2023 Issued
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