Search

William J. Deane Jr.

Examiner (ID: 10365, Phone: (571)272-7484 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2652, 2742, 2614, 3307, 2642, 3312, 2693, 3735
Total Applications
1696
Issued Applications
1308
Pending Applications
148
Abandoned Applications
257

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18432637 [patent_doc_number] => 11677876 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-06-13 [patent_title] => Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system [patent_app_type] => utility [patent_app_number] => 17/527684 [patent_app_country] => US [patent_app_date] => 2021-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 10175 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 233 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17527684 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/527684
Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system Nov 15, 2021 Issued
Array ( [id] => 18361773 [patent_doc_number] => 20230143364 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-11 [patent_title] => SYSTEM AND METHOD OF BUILDING CONTACT CENTER AGENT DESKTOPS PROVIDING SIMULTANEOUS ACCESS TO MULTIPLE ACD SYSTEMS IN A SINGLE SESSION [patent_app_type] => utility [patent_app_number] => 17/519716 [patent_app_country] => US [patent_app_date] => 2021-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2181 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 62 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17519716 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/519716
SYSTEM AND METHOD OF BUILDING CONTACT CENTER AGENT DESKTOPS PROVIDING SIMULTANEOUS ACCESS TO MULTIPLE ACD SYSTEMS IN A SINGLE SESSION Nov 4, 2021 Abandoned
Array ( [id] => 17902431 [patent_doc_number] => 20220312093 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-09-29 [patent_title] => MIDDLE FRAME AND TERMINAL [patent_app_type] => utility [patent_app_number] => 17/520449 [patent_app_country] => US [patent_app_date] => 2021-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4280 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17520449 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/520449
Middle frame and terminal Nov 4, 2021 Issued
Array ( [id] => 18508511 [patent_doc_number] => 11706343 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-07-18 [patent_title] => Unified communications incorporation in a contact center [patent_app_type] => utility [patent_app_number] => 17/515852 [patent_app_country] => US [patent_app_date] => 2021-11-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6609 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17515852 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/515852
Unified communications incorporation in a contact center Oct 31, 2021 Issued
Array ( [id] => 18704365 [patent_doc_number] => 11790880 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-17 [patent_title] => Joint audio de-noise and de-reverberation for videoconferencing [patent_app_type] => utility [patent_app_number] => 17/511654 [patent_app_country] => US [patent_app_date] => 2021-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 14032 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 204 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17511654 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/511654
Joint audio de-noise and de-reverberation for videoconferencing Oct 26, 2021 Issued
Array ( [id] => 17418188 [patent_doc_number] => 20220053093 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-17 [patent_title] => AUTOMATED SYSTEMS AND METHODS FOR NATURAL LANGUAGE PROCESSING WITH SPEAKER INTENTION INFERENCE [patent_app_type] => utility [patent_app_number] => 17/509723 [patent_app_country] => US [patent_app_date] => 2021-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9478 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17509723 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/509723
Automated systems and methods for natural language processing with speaker intention inference Oct 24, 2021 Issued
Array ( [id] => 18323596 [patent_doc_number] => 20230121724 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-20 [patent_title] => MULTI-VEHICLE AUDIO SYSTEM [patent_app_type] => utility [patent_app_number] => 17/505831 [patent_app_country] => US [patent_app_date] => 2021-10-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5074 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17505831 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/505831
Multi-vehicle audio system Oct 19, 2021 Issued
Array ( [id] => 17510584 [patent_doc_number] => 20220103688 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-31 [patent_title] => INTERACTIVE VOICE RESPONSE SYSTEM WITH A REAL TIME CONVERSATION SCORING MODULE [patent_app_type] => utility [patent_app_number] => 17/451357 [patent_app_country] => US [patent_app_date] => 2021-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3826 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17451357 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/451357
Interactive voice response system with a real time conversation scoring module Oct 18, 2021 Issued
Array ( [id] => 17523908 [patent_doc_number] => 20220109757 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-07 [patent_title] => SYSTEMS AND METHODS FOR PREDICTING PERSONALIZATION AND INTELLIGENT ROUTING [patent_app_type] => utility [patent_app_number] => 17/501456 [patent_app_country] => US [patent_app_date] => 2021-10-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12479 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17501456 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/501456
Systems and methods for predicting personalization and intelligent routing Oct 13, 2021 Issued
Array ( [id] => 17678158 [patent_doc_number] => 20220191325 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-16 [patent_title] => INCOMING REQUEST BLENDING FOR CUSTOMER SERVICE REPRESENTATIVES [patent_app_type] => utility [patent_app_number] => 17/491257 [patent_app_country] => US [patent_app_date] => 2021-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12938 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17491257 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/491257
Incoming request blending for customer service representatives Sep 29, 2021 Issued
Array ( [id] => 18358705 [patent_doc_number] => 11647117 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-05-09 [patent_title] => Systems and methods for customer service agent-guided chat session digital assistant [patent_app_type] => utility [patent_app_number] => 17/401372 [patent_app_country] => US [patent_app_date] => 2021-08-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7031 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17401372 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/401372
Systems and methods for customer service agent-guided chat session digital assistant Aug 12, 2021 Issued
Array ( [id] => 18138152 [patent_doc_number] => 11563852 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-24 [patent_title] => System and method for identifying complaints in interactive communications and providing feedback in real-time [patent_app_type] => utility [patent_app_number] => 17/402027 [patent_app_country] => US [patent_app_date] => 2021-08-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 12804 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17402027 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/402027
System and method for identifying complaints in interactive communications and providing feedback in real-time Aug 12, 2021 Issued
Array ( [id] => 17264402 [patent_doc_number] => 20210377387 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-02 [patent_title] => PRIVILEGED ELECTRONIC COMMUNICATIONS WITH INMATES [patent_app_type] => utility [patent_app_number] => 17/399723 [patent_app_country] => US [patent_app_date] => 2021-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7797 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17399723 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/399723
Privileged electronic communications with inmates Aug 10, 2021 Issued
Array ( [id] => 17248297 [patent_doc_number] => 20210368042 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-25 [patent_title] => HANDLING CALLS ON A SHARED SPEECH-ENABLED DEVICE [patent_app_type] => utility [patent_app_number] => 17/393536 [patent_app_country] => US [patent_app_date] => 2021-08-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17774 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17393536 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/393536
Handling calls on a shared speech-enabled device Aug 3, 2021 Issued
Array ( [id] => 18106556 [patent_doc_number] => 11546464 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-03 [patent_title] => Cloud-based private branch exchange call flip [patent_app_type] => utility [patent_app_number] => 17/391394 [patent_app_country] => US [patent_app_date] => 2021-08-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7488 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17391394 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/391394
Cloud-based private branch exchange call flip Aug 1, 2021 Issued
Array ( [id] => 17248299 [patent_doc_number] => 20210368044 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-25 [patent_title] => Originating Group Text Calls in a Contact Center [patent_app_type] => utility [patent_app_number] => 17/392053 [patent_app_country] => US [patent_app_date] => 2021-08-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26801 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17392053 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/392053
Originating group text calls in a contact center Aug 1, 2021 Issued
Array ( [id] => 18760921 [patent_doc_number] => 11811972 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-11-07 [patent_title] => Group handling of calls for large call queues [patent_app_type] => utility [patent_app_number] => 17/443947 [patent_app_country] => US [patent_app_date] => 2021-07-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10592 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17443947 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/443947
Group handling of calls for large call queues Jul 27, 2021 Issued
Array ( [id] => 17348216 [patent_doc_number] => 20220014547 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-13 [patent_title] => METHOD AND DEVICE FOR MANAGING SECURITY IN A COMPUTER NETWORK [patent_app_type] => utility [patent_app_number] => 17/379042 [patent_app_country] => US [patent_app_date] => 2021-07-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26671 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17379042 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/379042
METHOD AND DEVICE FOR MANAGING SECURITY IN A COMPUTER NETWORK Jul 18, 2021 Abandoned
Array ( [id] => 17373362 [patent_doc_number] => 20220028414 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-27 [patent_title] => Method and system for safeguarding electrical devices [patent_app_type] => utility [patent_app_number] => 17/375921 [patent_app_country] => US [patent_app_date] => 2021-07-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2153 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 176 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17375921 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/375921
Method and system for safeguarding electrical devices Jul 13, 2021 Abandoned
Array ( [id] => 17909706 [patent_doc_number] => 11463582 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-04 [patent_title] => Detecting scam callers using conversational agent and machine learning systems and methods [patent_app_type] => utility [patent_app_number] => 17/372337 [patent_app_country] => US [patent_app_date] => 2021-07-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9679 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 288 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17372337 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/372337
Detecting scam callers using conversational agent and machine learning systems and methods Jul 8, 2021 Issued
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