Search

William J. Deane Jr.

Examiner (ID: 10365, Phone: (571)272-7484 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2652, 2742, 2614, 3307, 2642, 3312, 2693, 3735
Total Applications
1696
Issued Applications
1308
Pending Applications
148
Abandoned Applications
257

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16395888 [patent_doc_number] => 20200336829 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-22 [patent_title] => AUDIO HUB [patent_app_type] => utility [patent_app_number] => 16/917027 [patent_app_country] => US [patent_app_date] => 2020-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11601 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16917027 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/917027
Audio hub Jun 29, 2020 Issued
Array ( [id] => 16546459 [patent_doc_number] => 20200412874 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-31 [patent_title] => SYSTEM AND METHOD FOR INTEGRATING LEGACY TELEPHONY COMPONENTS WITH A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/908329 [patent_app_country] => US [patent_app_date] => 2020-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5087 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 18 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16908329 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/908329
SYSTEM AND METHOD FOR INTEGRATING LEGACY TELEPHONY COMPONENTS WITH A CLOUD-BASED CONTACT CENTER Jun 21, 2020 Abandoned
Array ( [id] => 16530017 [patent_doc_number] => 20200404098 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-24 [patent_title] => SYSTEM AND METHOD FOR DETERMINING SPOOFING OF AT LEAST ONE IDENTIFIER [patent_app_type] => utility [patent_app_number] => 16/905757 [patent_app_country] => US [patent_app_date] => 2020-06-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7861 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16905757 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/905757
System and method for determining spoofing of at least one identifier Jun 17, 2020 Issued
Array ( [id] => 17669639 [patent_doc_number] => 11363354 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-14 [patent_title] => Prioritized call sessions [patent_app_type] => utility [patent_app_number] => 16/899088 [patent_app_country] => US [patent_app_date] => 2020-06-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 14 [patent_no_of_words] => 7698 [patent_no_of_claims] => 32 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16899088 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/899088
Prioritized call sessions Jun 10, 2020 Issued
Array ( [id] => 16333674 [patent_doc_number] => 20200304640 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-24 [patent_title] => CUSTOMER JOURNEY MANAGEMENT [patent_app_type] => utility [patent_app_number] => 16/894770 [patent_app_country] => US [patent_app_date] => 2020-06-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11273 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -33 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16894770 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/894770
Customer journey management Jun 5, 2020 Issued
Array ( [id] => 19182895 [patent_doc_number] => 11989485 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-05-21 [patent_title] => Method, device and computer program for controlling audio data in wireless communication system, and recording medium therefor [patent_app_type] => utility [patent_app_number] => 17/596109 [patent_app_country] => US [patent_app_date] => 2020-06-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 23 [patent_figures_cnt] => 23 [patent_no_of_words] => 15076 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17596109 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/596109
Method, device and computer program for controlling audio data in wireless communication system, and recording medium therefor Jun 1, 2020 Issued
Array ( [id] => 17093962 [patent_doc_number] => 11122165 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-14 [patent_title] => Systems and methods for customer service agent-guided chat session digital assistant [patent_app_type] => utility [patent_app_number] => 16/887260 [patent_app_country] => US [patent_app_date] => 2020-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6987 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16887260 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/887260
Systems and methods for customer service agent-guided chat session digital assistant May 28, 2020 Issued
Array ( [id] => 16790362 [patent_doc_number] => 10992808 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-04-27 [patent_title] => Upfront customer time consideration along with optimized agent desktop in a contact center [patent_app_type] => utility [patent_app_number] => 15/931619 [patent_app_country] => US [patent_app_date] => 2020-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8595 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15931619 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/931619
Upfront customer time consideration along with optimized agent desktop in a contact center May 13, 2020 Issued
Array ( [id] => 17231221 [patent_doc_number] => 20210357778 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-18 [patent_title] => USING MACHINE LEARNING TO EVALUATE DATA QUALITY DURING A CLINICAL TRIAL BASED ON PARTICIPANT QUERIES [patent_app_type] => utility [patent_app_number] => 15/931745 [patent_app_country] => US [patent_app_date] => 2020-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8590 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15931745 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/931745
Using machine learning to evaluate data quality during a clinical trial based on participant queries May 13, 2020 Issued
Array ( [id] => 16882256 [patent_doc_number] => 11032423 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-06-08 [patent_title] => Simultaneous voice and data content driven commercial data platform [patent_app_type] => utility [patent_app_number] => 15/931447 [patent_app_country] => US [patent_app_date] => 2020-05-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 15845 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 83 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15931447 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/931447
Simultaneous voice and data content driven commercial data platform May 12, 2020 Issued
Array ( [id] => 16974683 [patent_doc_number] => 11070671 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-07-20 [patent_title] => Middleware pipeline that provides access to external servers to facilitate customer-support conversations [patent_app_type] => utility [patent_app_number] => 15/930335 [patent_app_country] => US [patent_app_date] => 2020-05-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5200 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15930335 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/930335
Middleware pipeline that provides access to external servers to facilitate customer-support conversations May 11, 2020 Issued
Array ( [id] => 18380472 [patent_doc_number] => 20230155562 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-18 [patent_title] => AUDIO OUTPUT ADJUSTMENT [patent_app_type] => utility [patent_app_number] => 17/995955 [patent_app_country] => US [patent_app_date] => 2020-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4860 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 59 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17995955 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/995955
AUDIO OUTPUT ADJUSTMENT Apr 20, 2020 Abandoned
Array ( [id] => 16333664 [patent_doc_number] => 20200304630 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-24 [patent_title] => System and Method for Communicating With Inmates in a Privileged Communication [patent_app_type] => utility [patent_app_number] => 16/840777 [patent_app_country] => US [patent_app_date] => 2020-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7781 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 240 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16840777 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/840777
System and method for communicating with inmates in a privileged communication Apr 5, 2020 Issued
Array ( [id] => 16181690 [patent_doc_number] => 20200228659 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-16 [patent_title] => AGENT EFFICIENCY BASED ON REAL-TIME DESKTOP ANALYTICS [patent_app_type] => utility [patent_app_number] => 16/837657 [patent_app_country] => US [patent_app_date] => 2020-04-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13477 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 65 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16837657 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/837657
Agent efficiency based on real-time desktop analytics Mar 31, 2020 Issued
Array ( [id] => 17049151 [patent_doc_number] => 11102354 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-24 [patent_title] => Haptic feedback during phone calls [patent_app_type] => utility [patent_app_number] => 16/828389 [patent_app_country] => US [patent_app_date] => 2020-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13853 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16828389 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/828389
Haptic feedback during phone calls Mar 23, 2020 Issued
Array ( [id] => 17153580 [patent_doc_number] => 11146684 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-12 [patent_title] => Return call routing system [patent_app_type] => utility [patent_app_number] => 16/825330 [patent_app_country] => US [patent_app_date] => 2020-03-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 2595 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 231 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16825330 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/825330
Return call routing system Mar 19, 2020 Issued
Array ( [id] => 17271426 [patent_doc_number] => 11196866 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-12-07 [patent_title] => Apparatuses and methods involving a contact center virtual agent [patent_app_type] => utility [patent_app_number] => 16/822739 [patent_app_country] => US [patent_app_date] => 2020-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6230 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16822739 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/822739
Apparatuses and methods involving a contact center virtual agent Mar 17, 2020 Issued
Array ( [id] => 17106182 [patent_doc_number] => 11126398 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-09-21 [patent_title] => Smart speaker [patent_app_type] => utility [patent_app_number] => 16/816584 [patent_app_country] => US [patent_app_date] => 2020-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 12838 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 52 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16816584 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/816584
Smart speaker Mar 11, 2020 Issued
Array ( [id] => 16315184 [patent_doc_number] => 20200293922 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-17 [patent_title] => APPARATUS AND METHOD FOR MULTIVARIATE PREDICTION OF CONTACT CENTER METRICS USING MACHINE LEARNING [patent_app_type] => utility [patent_app_number] => 16/817393 [patent_app_country] => US [patent_app_date] => 2020-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7947 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -20 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16817393 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/817393
Apparatus and method for multivariate prediction of contact center metrics using machine learning Mar 11, 2020 Issued
Array ( [id] => 16974690 [patent_doc_number] => 11070678 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-07-20 [patent_title] => Establishing a telephony session [patent_app_type] => utility [patent_app_number] => 16/808834 [patent_app_country] => US [patent_app_date] => 2020-03-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 10871 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16808834 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/808834
Establishing a telephony session Mar 3, 2020 Issued
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