Search

William J. Deane Jr.

Examiner (ID: 10365, Phone: (571)272-7484 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2652, 2742, 2614, 3307, 2642, 3312, 2693, 3735
Total Applications
1696
Issued Applications
1308
Pending Applications
148
Abandoned Applications
257

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 15417291 [patent_doc_number] => 20200028968 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-23 [patent_title] => SYSTEM AND METHOD FOR FLEXIBLE ROUTING [patent_app_type] => utility [patent_app_number] => 16/230516 [patent_app_country] => US [patent_app_date] => 2018-12-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8745 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 85 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16230516 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/230516
System and method for flexible routing Dec 20, 2018 Issued
Array ( [id] => 16821142 [patent_doc_number] => 11005996 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-05-11 [patent_title] => Contact center network and method for establishing a communication session in a contact center network [patent_app_type] => utility [patent_app_number] => 16/958162 [patent_app_country] => US [patent_app_date] => 2018-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 4 [patent_no_of_words] => 4494 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 74 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16958162 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/958162
Contact center network and method for establishing a communication session in a contact center network Dec 19, 2018 Issued
Array ( [id] => 16670019 [patent_doc_number] => 10939290 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-03-02 [patent_title] => System and method for providing a public number-private number telephony system [patent_app_type] => utility [patent_app_number] => 16/216327 [patent_app_country] => US [patent_app_date] => 2018-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 2 [patent_no_of_words] => 12490 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16216327 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/216327
System and method for providing a public number-private number telephony system Dec 10, 2018 Issued
Array ( [id] => 14560851 [patent_doc_number] => 10348904 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-07-09 [patent_title] => Queueing multi-channel communications for a contact center [patent_app_type] => utility [patent_app_number] => 16/216382 [patent_app_country] => US [patent_app_date] => 2018-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 40 [patent_figures_cnt] => 40 [patent_no_of_words] => 51666 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 549 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16216382 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/216382
Queueing multi-channel communications for a contact center Dec 10, 2018 Issued
Array ( [id] => 15941969 [patent_doc_number] => 20200162618 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-21 [patent_title] => SYSTEM AND METHOD FOR DISTRIBUTED CALL PROCESSING AND AUDIO REINFORCEMENT IN CONFERENCING ENVIRONMENTS [patent_app_type] => utility [patent_app_number] => 16/197162 [patent_app_country] => US [patent_app_date] => 2018-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16676 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -31 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16197162 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/197162
System and method for distributed call processing and audio reinforcement in conferencing environments Nov 19, 2018 Issued
Array ( [id] => 15941965 [patent_doc_number] => 20200162616 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-21 [patent_title] => HAPTIC FEEDBACK DURING PHONE CALLS [patent_app_type] => utility [patent_app_number] => 16/196875 [patent_app_country] => US [patent_app_date] => 2018-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13854 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16196875 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/196875
Haptic feedback during phone calls Nov 19, 2018 Issued
Array ( [id] => 16219745 [patent_doc_number] => 10735579 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-08-04 [patent_title] => Contextual analysis of incoming phone calls to determine probability of connection [patent_app_type] => utility [patent_app_number] => 16/195173 [patent_app_country] => US [patent_app_date] => 2018-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8874 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16195173 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/195173
Contextual analysis of incoming phone calls to determine probability of connection Nov 18, 2018 Issued
Array ( [id] => 14207555 [patent_doc_number] => 10270912 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-04-23 [patent_title] => Customer journey management [patent_app_type] => utility [patent_app_number] => 16/193368 [patent_app_country] => US [patent_app_date] => 2018-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 14 [patent_no_of_words] => 11195 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16193368 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/193368
Customer journey management Nov 15, 2018 Issued
Array ( [id] => 15941961 [patent_doc_number] => 20200162614 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-21 [patent_title] => PREDICTIVE SERVICE FOR SMART ROUTING [patent_app_type] => utility [patent_app_number] => 16/194180 [patent_app_country] => US [patent_app_date] => 2018-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9068 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16194180 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/194180
Predictive service for smart routing Nov 15, 2018 Issued
Array ( [id] => 15156613 [patent_doc_number] => 20190356784 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-11-21 [patent_title] => Scheduling Communication System and Method [patent_app_type] => utility [patent_app_number] => 16/192089 [patent_app_country] => US [patent_app_date] => 2018-11-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4495 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -11 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16192089 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/192089
Scheduling communication system and method Nov 14, 2018 Issued
Array ( [id] => 15402963 [patent_doc_number] => 10542149 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-01-21 [patent_title] => Customer serving control system, customer serving system and computer-readable medium [patent_app_type] => utility [patent_app_number] => 16/188272 [patent_app_country] => US [patent_app_date] => 2018-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 7866 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16188272 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/188272
Customer serving control system, customer serving system and computer-readable medium Nov 11, 2018 Issued
Array ( [id] => 16426375 [patent_doc_number] => 20200351573 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => TELECOMMUNICATIONS PANEL WITH GROUNDING WIRE [patent_app_type] => utility [patent_app_number] => 16/762780 [patent_app_country] => US [patent_app_date] => 2018-11-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5291 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16762780 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/762780
Telecommunications panel with grounding wire Nov 7, 2018 Issued
Array ( [id] => 16480871 [patent_doc_number] => 10855837 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-12-01 [patent_title] => Call recording system and method of reproducing recorded call [patent_app_type] => utility [patent_app_number] => 16/181391 [patent_app_country] => US [patent_app_date] => 2018-11-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 9 [patent_no_of_words] => 5562 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16181391 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/181391
Call recording system and method of reproducing recorded call Nov 5, 2018 Issued
Array ( [id] => 16281376 [patent_doc_number] => 10764428 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-09-01 [patent_title] => Simultaneous voice and data content driven commercial data platform [patent_app_type] => utility [patent_app_number] => 16/176113 [patent_app_country] => US [patent_app_date] => 2018-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8874 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 186 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16176113 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/176113
Simultaneous voice and data content driven commercial data platform Oct 30, 2018 Issued
Array ( [id] => 16575606 [patent_doc_number] => 10897541 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-19 [patent_title] => Conference call platform capable of generating engagement scores [patent_app_type] => utility [patent_app_number] => 16/172582 [patent_app_country] => US [patent_app_date] => 2018-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 8 [patent_no_of_words] => 11638 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16172582 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/172582
Conference call platform capable of generating engagement scores Oct 25, 2018 Issued
Array ( [id] => 13964895 [patent_doc_number] => 20190058792 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-21 [patent_title] => SYSTEM AND METHOD FOR IMPROVING CALL CENTER COMMUNICATIONS [patent_app_type] => utility [patent_app_number] => 16/165717 [patent_app_country] => US [patent_app_date] => 2018-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7275 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16165717 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/165717
System and method for improving call center communications Oct 18, 2018 Issued
Array ( [id] => 15288205 [patent_doc_number] => 10516781 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-24 [patent_title] => Originating calls in a contact center either in a voice dialing mode or a text dialing mode [patent_app_type] => utility [patent_app_number] => 16/163112 [patent_app_country] => US [patent_app_date] => 2018-10-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 25025 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16163112 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/163112
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Oct 16, 2018 Issued
Array ( [id] => 13938481 [patent_doc_number] => 20190052756 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-14 [patent_title] => SYSTEMS AND METHODS TO ENROLL USERS FOR REAL TIME COMMUNICATIONS CONNECTIONS [patent_app_type] => utility [patent_app_number] => 16/160523 [patent_app_country] => US [patent_app_date] => 2018-10-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13040 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16160523 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/160523
Systems and methods to enroll users for real time communications connections Oct 14, 2018 Issued
Array ( [id] => 17072068 [patent_doc_number] => 20210274286 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-09-02 [patent_title] => SPEAKER DIAPHRAGM AND SPEAKER [patent_app_type] => utility [patent_app_number] => 17/252606 [patent_app_country] => US [patent_app_date] => 2018-10-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6367 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 61 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17252606 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/252606
Speaker diaphragm and speaker Oct 12, 2018 Issued
Array ( [id] => 16174291 [patent_doc_number] => 10715884 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-14 [patent_title] => Prioritized call sessions [patent_app_type] => utility [patent_app_number] => 16/156362 [patent_app_country] => US [patent_app_date] => 2018-10-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 14 [patent_no_of_words] => 7669 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 77 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16156362 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/156362
Prioritized call sessions Oct 9, 2018 Issued
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