
William J. Deane Jr.
Examiner (ID: 10365, Phone: (571)272-7484 , Office: P/2652 )
| Most Active Art Unit | 2652 |
| Art Unit(s) | 2652, 2742, 2614, 3307, 2642, 3312, 2693, 3735 |
| Total Applications | 1696 |
| Issued Applications | 1308 |
| Pending Applications | 148 |
| Abandoned Applications | 257 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 12224899
[patent_doc_number] => 20180063259
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-03-01
[patent_title] => 'Identity Management and Service Access For Local User Group Based On Network-Resident User Profiles'
[patent_app_type] => utility
[patent_app_number] => 15/477570
[patent_app_country] => US
[patent_app_date] => 2017-04-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 34
[patent_figures_cnt] => 34
[patent_no_of_words] => 20339
[patent_no_of_claims] => 45
[patent_no_of_ind_claims] => 7
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15477570
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/477570 | Identity management and service access for local user group based on network-resident user profiles | Apr 2, 2017 | Issued |
Array
(
[id] => 16134851
[patent_doc_number] => 10701210
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2020-06-30
[patent_title] => Systems and methods for matching subjects with care consultants in telenursing call centers
[patent_app_type] => utility
[patent_app_number] => 16/086462
[patent_app_country] => US
[patent_app_date] => 2017-03-23
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 9655
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 374
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16086462
[rel_patent_id] =>[rel_patent_doc_number] =>) 16/086462 | Systems and methods for matching subjects with care consultants in telenursing call centers | Mar 22, 2017 | Issued |
Array
(
[id] => 11734047
[patent_doc_number] => 20170195490
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-07-06
[patent_title] => 'SYSTEMS AND METHODS FOR MANAGING MULTI-TENANT CALLBACK SERVICES'
[patent_app_type] => utility
[patent_app_number] => 15/464266
[patent_app_country] => US
[patent_app_date] => 2017-03-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 7763
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15464266
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/464266 | Systems and methods for managing multi-tenant callback services | Mar 19, 2017 | Issued |
Array
(
[id] => 14255043
[patent_doc_number] => 10277735
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2019-04-30
[patent_title] => Individual telephone number assignment
[patent_app_type] => utility
[patent_app_number] => 15/456081
[patent_app_country] => US
[patent_app_date] => 2017-03-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 3712
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 132
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15456081
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/456081 | Individual telephone number assignment | Mar 9, 2017 | Issued |
Array
(
[id] => 12020826
[patent_doc_number] => 09813552
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-11-07
[patent_title] => 'Selective voice communication among multiple services'
[patent_app_type] => utility
[patent_app_number] => 15/456437
[patent_app_country] => US
[patent_app_date] => 2017-03-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 4520
[patent_no_of_claims] => 12
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 198
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15456437
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/456437 | Selective voice communication among multiple services | Mar 9, 2017 | Issued |
Array
(
[id] => 13938483
[patent_doc_number] => 20190052757
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2019-02-14
[patent_title] => Method for Establishing the Routing, in Particular Forwarding of an Object of a Communications Activity, and Devices for Carrying Out Said Method
[patent_app_type] => utility
[patent_app_number] => 16/084109
[patent_app_country] => US
[patent_app_date] => 2017-03-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 6756
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => 0
[patent_words_short_claim] => 2
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16084109
[rel_patent_id] =>[rel_patent_doc_number] =>) 16/084109 | Method for establishing the routing, in particular forwarding of an object of a communications activity, and devices for carrying out said method | Mar 7, 2017 | Issued |
Array
(
[id] => 13938333
[patent_doc_number] => 20190052682
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2019-02-14
[patent_title] => EARLY-MEDIA SERVICE CONTROL DEVICE, EARLY-MEDIA SERVICE CONTROL METHOD, AND STORAGE MEDIUM HAVING PROGRAM STORED THEREON
[patent_app_type] => utility
[patent_app_number] => 16/079159
[patent_app_country] => US
[patent_app_date] => 2017-02-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 13702
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -2
[patent_words_short_claim] => 2
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16079159
[rel_patent_id] =>[rel_patent_doc_number] =>) 16/079159 | Early-media service control device, early-media service control method, and storage medium having program stored thereon | Feb 20, 2017 | Issued |
Array
(
[id] => 17653802
[patent_doc_number] => 11356554
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2022-06-07
[patent_title] => Devices, system and methods for determining a priority level and/or conversation duration of a call
[patent_app_type] => utility
[patent_app_number] => 16/071631
[patent_app_country] => US
[patent_app_date] => 2017-02-13
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 6207
[patent_no_of_claims] => 12
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 148
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16071631
[rel_patent_id] =>[rel_patent_doc_number] =>) 16/071631 | Devices, system and methods for determining a priority level and/or conversation duration of a call | Feb 12, 2017 | Issued |
Array
(
[id] => 13366015
[patent_doc_number] => 20180234548
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-08-16
[patent_title] => UTILIZING CALLER WAIT TIME TO CREATE SOCIAL MESSAGE
[patent_app_type] => utility
[patent_app_number] => 15/431259
[patent_app_country] => US
[patent_app_date] => 2017-02-13
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 5562
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -11
[patent_words_short_claim] => 2
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15431259
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/431259 | Utilizing caller wait time to create social message | Feb 12, 2017 | Issued |
Array
(
[id] => 12804433
[patent_doc_number] => 20180159981
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-06-07
[patent_title] => SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
[patent_app_type] => utility
[patent_app_number] => 15/413100
[patent_app_country] => US
[patent_app_date] => 2017-01-23
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 8919
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -18
[patent_words_short_claim] => 2
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15413100
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/413100 | System and methods for scheduling and optimizing inbound call flow to a call center | Jan 22, 2017 | Issued |
Array
(
[id] => 15063945
[patent_doc_number] => 10462298
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2019-10-29
[patent_title] => Interactive user interface for profile management
[patent_app_type] => utility
[patent_app_number] => 15/402899
[patent_app_country] => US
[patent_app_date] => 2017-01-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 11
[patent_no_of_words] => 10915
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 150
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15402899
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/402899 | Interactive user interface for profile management | Jan 9, 2017 | Issued |
Array
(
[id] => 13045443
[patent_doc_number] => 10044870
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2018-08-07
[patent_title] => Control system, communications terminal, communications system, control method, and recording medium
[patent_app_type] => utility
[patent_app_number] => 15/393860
[patent_app_country] => US
[patent_app_date] => 2016-12-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 35
[patent_figures_cnt] => 40
[patent_no_of_words] => 17117
[patent_no_of_claims] => 9
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 147
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15393860
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/393860 | Control system, communications terminal, communications system, control method, and recording medium | Dec 28, 2016 | Issued |
Array
(
[id] => 11884987
[patent_doc_number] => 09756185
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2017-09-05
[patent_title] => 'System for automated call analysis using context specific lexicon'
[patent_app_type] => utility
[patent_app_number] => 15/391962
[patent_app_country] => US
[patent_app_date] => 2016-12-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 10
[patent_figures_cnt] => 12
[patent_no_of_words] => 7524
[patent_no_of_claims] => 11
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 209
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15391962
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/391962 | System for automated call analysis using context specific lexicon | Dec 27, 2016 | Issued |
Array
(
[id] => 15464711
[patent_doc_number] => 20200045180
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2020-02-06
[patent_title] => Call Collision Resolution in a Communication Network
[patent_app_type] => utility
[patent_app_number] => 16/469444
[patent_app_country] => US
[patent_app_date] => 2016-12-23
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 6309
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -13
[patent_words_short_claim] => 94
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16469444
[rel_patent_id] =>[rel_patent_doc_number] =>) 16/469444 | Call collision resolution in a communication network | Dec 22, 2016 | Issued |
Array
(
[id] => 13203741
[patent_doc_number] => 10116801
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2018-10-30
[patent_title] => Conference call platform capable of generating engagement scores
[patent_app_type] => utility
[patent_app_number] => 15/383772
[patent_app_country] => US
[patent_app_date] => 2016-12-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 8
[patent_no_of_words] => 11633
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 143
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15383772
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/383772 | Conference call platform capable of generating engagement scores | Dec 18, 2016 | Issued |
Array
(
[id] => 13669847
[patent_doc_number] => 10165119
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2018-12-25
[patent_title] => Dynamic connection distributor
[patent_app_type] => utility
[patent_app_number] => 15/364579
[patent_app_country] => US
[patent_app_date] => 2016-11-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 10
[patent_figures_cnt] => 11
[patent_no_of_words] => 7062
[patent_no_of_claims] => 14
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 188
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15364579
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/364579 | Dynamic connection distributor | Nov 29, 2016 | Issued |
Array
(
[id] => 13245509
[patent_doc_number] => 10135978
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2018-11-20
[patent_title] => Originating calls in a contact center either in a voice dialing mode or a text dialing mode
[patent_app_type] => utility
[patent_app_number] => 15/352656
[patent_app_country] => US
[patent_app_date] => 2016-11-16
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 20
[patent_figures_cnt] => 20
[patent_no_of_words] => 24975
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 188
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15352656
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/352656 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Nov 15, 2016 | Issued |
Array
(
[id] => 11933713
[patent_doc_number] => 09800726
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-10-24
[patent_title] => 'Routing non-voice interactions in call centers or contact centers via existing traditional computer telephone integration systems'
[patent_app_type] => utility
[patent_app_number] => 15/348577
[patent_app_country] => US
[patent_app_date] => 2016-11-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 9613
[patent_no_of_claims] => 10
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 191
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15348577
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/348577 | Routing non-voice interactions in call centers or contact centers via existing traditional computer telephone integration systems | Nov 9, 2016 | Issued |
Array
(
[id] => 13245511
[patent_doc_number] => 10135979
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2018-11-20
[patent_title] => System and method for monitoring and visualizing emotions in call center dialogs by call center supervisors
[patent_app_type] => utility
[patent_app_number] => 15/341661
[patent_app_country] => US
[patent_app_date] => 2016-11-02
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 8
[patent_no_of_words] => 9861
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 172
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15341661
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/341661 | System and method for monitoring and visualizing emotions in call center dialogs by call center supervisors | Nov 1, 2016 | Issued |
Array
(
[id] => 15080303
[patent_doc_number] => 10469665
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2019-11-05
[patent_title] => Workflow based communications routing
[patent_app_type] => utility
[patent_app_number] => 15/340022
[patent_app_country] => US
[patent_app_date] => 2016-11-01
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 7480
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 175
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15340022
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/340022 | Workflow based communications routing | Oct 31, 2016 | Issued |