Search

William J. Deane Jr.

Examiner (ID: 10365, Phone: (571)272-7484 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2652, 2742, 2614, 3307, 2642, 3312, 2693, 3735
Total Applications
1696
Issued Applications
1308
Pending Applications
148
Abandoned Applications
257

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12224899 [patent_doc_number] => 20180063259 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-03-01 [patent_title] => 'Identity Management and Service Access For Local User Group Based On Network-Resident User Profiles' [patent_app_type] => utility [patent_app_number] => 15/477570 [patent_app_country] => US [patent_app_date] => 2017-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 34 [patent_figures_cnt] => 34 [patent_no_of_words] => 20339 [patent_no_of_claims] => 45 [patent_no_of_ind_claims] => 7 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15477570 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/477570
Identity management and service access for local user group based on network-resident user profiles Apr 2, 2017 Issued
Array ( [id] => 16134851 [patent_doc_number] => 10701210 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-06-30 [patent_title] => Systems and methods for matching subjects with care consultants in telenursing call centers [patent_app_type] => utility [patent_app_number] => 16/086462 [patent_app_country] => US [patent_app_date] => 2017-03-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 9655 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 374 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16086462 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/086462
Systems and methods for matching subjects with care consultants in telenursing call centers Mar 22, 2017 Issued
Array ( [id] => 11734047 [patent_doc_number] => 20170195490 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-07-06 [patent_title] => 'SYSTEMS AND METHODS FOR MANAGING MULTI-TENANT CALLBACK SERVICES' [patent_app_type] => utility [patent_app_number] => 15/464266 [patent_app_country] => US [patent_app_date] => 2017-03-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7763 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15464266 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/464266
Systems and methods for managing multi-tenant callback services Mar 19, 2017 Issued
Array ( [id] => 14255043 [patent_doc_number] => 10277735 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-04-30 [patent_title] => Individual telephone number assignment [patent_app_type] => utility [patent_app_number] => 15/456081 [patent_app_country] => US [patent_app_date] => 2017-03-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3712 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15456081 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/456081
Individual telephone number assignment Mar 9, 2017 Issued
Array ( [id] => 12020826 [patent_doc_number] => 09813552 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-11-07 [patent_title] => 'Selective voice communication among multiple services' [patent_app_type] => utility [patent_app_number] => 15/456437 [patent_app_country] => US [patent_app_date] => 2017-03-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4520 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 198 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15456437 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/456437
Selective voice communication among multiple services Mar 9, 2017 Issued
Array ( [id] => 13938483 [patent_doc_number] => 20190052757 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-14 [patent_title] => Method for Establishing the Routing, in Particular Forwarding of an Object of a Communications Activity, and Devices for Carrying Out Said Method [patent_app_type] => utility [patent_app_number] => 16/084109 [patent_app_country] => US [patent_app_date] => 2017-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6756 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16084109 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/084109
Method for establishing the routing, in particular forwarding of an object of a communications activity, and devices for carrying out said method Mar 7, 2017 Issued
Array ( [id] => 13938333 [patent_doc_number] => 20190052682 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-14 [patent_title] => EARLY-MEDIA SERVICE CONTROL DEVICE, EARLY-MEDIA SERVICE CONTROL METHOD, AND STORAGE MEDIUM HAVING PROGRAM STORED THEREON [patent_app_type] => utility [patent_app_number] => 16/079159 [patent_app_country] => US [patent_app_date] => 2017-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13702 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -2 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16079159 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/079159
Early-media service control device, early-media service control method, and storage medium having program stored thereon Feb 20, 2017 Issued
Array ( [id] => 17653802 [patent_doc_number] => 11356554 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-07 [patent_title] => Devices, system and methods for determining a priority level and/or conversation duration of a call [patent_app_type] => utility [patent_app_number] => 16/071631 [patent_app_country] => US [patent_app_date] => 2017-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6207 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16071631 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/071631
Devices, system and methods for determining a priority level and/or conversation duration of a call Feb 12, 2017 Issued
Array ( [id] => 13366015 [patent_doc_number] => 20180234548 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-16 [patent_title] => UTILIZING CALLER WAIT TIME TO CREATE SOCIAL MESSAGE [patent_app_type] => utility [patent_app_number] => 15/431259 [patent_app_country] => US [patent_app_date] => 2017-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5562 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -11 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15431259 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/431259
Utilizing caller wait time to create social message Feb 12, 2017 Issued
Array ( [id] => 12804433 [patent_doc_number] => 20180159981 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-07 [patent_title] => SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER [patent_app_type] => utility [patent_app_number] => 15/413100 [patent_app_country] => US [patent_app_date] => 2017-01-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8919 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15413100 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/413100
System and methods for scheduling and optimizing inbound call flow to a call center Jan 22, 2017 Issued
Array ( [id] => 15063945 [patent_doc_number] => 10462298 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-10-29 [patent_title] => Interactive user interface for profile management [patent_app_type] => utility [patent_app_number] => 15/402899 [patent_app_country] => US [patent_app_date] => 2017-01-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 11 [patent_no_of_words] => 10915 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15402899 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/402899
Interactive user interface for profile management Jan 9, 2017 Issued
Array ( [id] => 13045443 [patent_doc_number] => 10044870 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-07 [patent_title] => Control system, communications terminal, communications system, control method, and recording medium [patent_app_type] => utility [patent_app_number] => 15/393860 [patent_app_country] => US [patent_app_date] => 2016-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 35 [patent_figures_cnt] => 40 [patent_no_of_words] => 17117 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15393860 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/393860
Control system, communications terminal, communications system, control method, and recording medium Dec 28, 2016 Issued
Array ( [id] => 11884987 [patent_doc_number] => 09756185 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-09-05 [patent_title] => 'System for automated call analysis using context specific lexicon' [patent_app_type] => utility [patent_app_number] => 15/391962 [patent_app_country] => US [patent_app_date] => 2016-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 12 [patent_no_of_words] => 7524 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 209 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15391962 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/391962
System for automated call analysis using context specific lexicon Dec 27, 2016 Issued
Array ( [id] => 15464711 [patent_doc_number] => 20200045180 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-02-06 [patent_title] => Call Collision Resolution in a Communication Network [patent_app_type] => utility [patent_app_number] => 16/469444 [patent_app_country] => US [patent_app_date] => 2016-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6309 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 94 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16469444 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/469444
Call collision resolution in a communication network Dec 22, 2016 Issued
Array ( [id] => 13203741 [patent_doc_number] => 10116801 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-30 [patent_title] => Conference call platform capable of generating engagement scores [patent_app_type] => utility [patent_app_number] => 15/383772 [patent_app_country] => US [patent_app_date] => 2016-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 8 [patent_no_of_words] => 11633 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15383772 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/383772
Conference call platform capable of generating engagement scores Dec 18, 2016 Issued
Array ( [id] => 13669847 [patent_doc_number] => 10165119 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-12-25 [patent_title] => Dynamic connection distributor [patent_app_type] => utility [patent_app_number] => 15/364579 [patent_app_country] => US [patent_app_date] => 2016-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 7062 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15364579 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/364579
Dynamic connection distributor Nov 29, 2016 Issued
Array ( [id] => 13245509 [patent_doc_number] => 10135978 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-20 [patent_title] => Originating calls in a contact center either in a voice dialing mode or a text dialing mode [patent_app_type] => utility [patent_app_number] => 15/352656 [patent_app_country] => US [patent_app_date] => 2016-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 24975 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15352656 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/352656
Originating calls in a contact center either in a voice dialing mode or a text dialing mode Nov 15, 2016 Issued
Array ( [id] => 11933713 [patent_doc_number] => 09800726 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-10-24 [patent_title] => 'Routing non-voice interactions in call centers or contact centers via existing traditional computer telephone integration systems' [patent_app_type] => utility [patent_app_number] => 15/348577 [patent_app_country] => US [patent_app_date] => 2016-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 9613 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 191 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15348577 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/348577
Routing non-voice interactions in call centers or contact centers via existing traditional computer telephone integration systems Nov 9, 2016 Issued
Array ( [id] => 13245511 [patent_doc_number] => 10135979 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-11-20 [patent_title] => System and method for monitoring and visualizing emotions in call center dialogs by call center supervisors [patent_app_type] => utility [patent_app_number] => 15/341661 [patent_app_country] => US [patent_app_date] => 2016-11-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 9861 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 172 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15341661 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/341661
System and method for monitoring and visualizing emotions in call center dialogs by call center supervisors Nov 1, 2016 Issued
Array ( [id] => 15080303 [patent_doc_number] => 10469665 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-05 [patent_title] => Workflow based communications routing [patent_app_type] => utility [patent_app_number] => 15/340022 [patent_app_country] => US [patent_app_date] => 2016-11-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7480 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15340022 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/340022
Workflow based communications routing Oct 31, 2016 Issued
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