Search

William M. Pierce

Examiner (ID: 5925, Phone: (571)272-4414 , Office: P/3711 )

Most Active Art Unit
3711
Art Unit(s)
3304, 3711
Total Applications
2370
Issued Applications
1401
Pending Applications
116
Abandoned Applications
862

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18082574 [patent_doc_number] => 20220408186 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-12-22 [patent_title] => DEVICE FOR GENERATING A CONTROL SIGNAL FOR AN ELECTRICAL SYSTEM [patent_app_type] => utility [patent_app_number] => 17/778637 [patent_app_country] => US [patent_app_date] => 2020-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5182 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 353 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17778637 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/778637
Device for generating a control signal for an electrical system Nov 18, 2020 Issued
Array ( [id] => 17684314 [patent_doc_number] => 11368584 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-06-21 [patent_title] => Mechanisms for scheduling outbound calls from call centers [patent_app_type] => utility [patent_app_number] => 17/098641 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 14 [patent_no_of_words] => 6179 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 231 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17098641 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/098641
Mechanisms for scheduling outbound calls from call centers Nov 15, 2020 Issued
Array ( [id] => 16679117 [patent_doc_number] => 20210067883 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-04 [patent_title] => SYSTEM AND METHOD FOR EFFICIENCY AMONG DEVICES [patent_app_type] => utility [patent_app_number] => 17/096949 [patent_app_country] => US [patent_app_date] => 2020-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16170 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 12 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17096949 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/096949
System and method for efficiency among devices Nov 12, 2020 Issued
Array ( [id] => 17457182 [patent_doc_number] => 11272057 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-03-08 [patent_title] => Learning based metric determination for service sessions [patent_app_type] => utility [patent_app_number] => 17/096544 [patent_app_country] => US [patent_app_date] => 2020-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11878 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 205 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17096544 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/096544
Learning based metric determination for service sessions Nov 11, 2020 Issued
Array ( [id] => 17601030 [patent_doc_number] => 20220150605 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-05-12 [patent_title] => METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR LOAD SHARING CLASS 1 SIGNALING CONNECTION CONTROL PART (SCCP) MESSAGES [patent_app_type] => utility [patent_app_number] => 17/095400 [patent_app_country] => US [patent_app_date] => 2020-11-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7675 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17095400 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/095400
Methods, systems, and computer readable media for load sharing class 1 signaling connection control part (SCCP) messages Nov 10, 2020 Issued
Array ( [id] => 17669432 [patent_doc_number] => 11363145 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-14 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 17/094399 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9039 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 101 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17094399 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/094399
Methods for linking recommendations Nov 9, 2020 Issued
Array ( [id] => 18549236 [patent_doc_number] => 11722601 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-08 [patent_title] => Content coded zip tones for agents and conference call participants, and user-adjustable tone attribute [patent_app_type] => utility [patent_app_number] => 17/094264 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9145 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17094264 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/094264
Content coded zip tones for agents and conference call participants, and user-adjustable tone attribute Nov 9, 2020 Issued
Array ( [id] => 17804326 [patent_doc_number] => 11418647 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-08-16 [patent_title] => Presenting multiple customer contact channels in a browseable interface [patent_app_type] => utility [patent_app_number] => 17/073215 [patent_app_country] => US [patent_app_date] => 2020-10-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7304 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 263 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17073215 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/073215
Presenting multiple customer contact channels in a browseable interface Oct 15, 2020 Issued
Array ( [id] => 16813670 [patent_doc_number] => 20210136225 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => PREDICTIVE CROSS-PLATFORM SYSTEM [patent_app_type] => utility [patent_app_number] => 17/068532 [patent_app_country] => US [patent_app_date] => 2020-10-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16787 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17068532 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/068532
Predictive cross-platform system Oct 11, 2020 Issued
Array ( [id] => 18025677 [patent_doc_number] => 20220377176 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-24 [patent_title] => HARDPHONE, METHOD FOR IMPLEMENTING TRAFFIC OPERATION, CALL CENTER SYSTEM, AND STORAGE MEDIUM [patent_app_type] => utility [patent_app_number] => 17/773991 [patent_app_country] => US [patent_app_date] => 2020-10-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4596 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 218 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17773991 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/773991
Hardphone, method for implementing traffic operation, call center system, and storage medium Oct 8, 2020 Issued
Array ( [id] => 17255129 [patent_doc_number] => 11190641 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-11-30 [patent_title] => Automated agent behavior recommendations for call quality improvement [patent_app_type] => utility [patent_app_number] => 17/038216 [patent_app_country] => US [patent_app_date] => 2020-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 11778 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17038216 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/038216
Automated agent behavior recommendations for call quality improvement Sep 29, 2020 Issued
Array ( [id] => 17961192 [patent_doc_number] => 20220341772 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-27 [patent_title] => SIGNAL PROCESSING DEVICE, SIGNAL PROCESSING METHOD, AND PROGRAM [patent_app_type] => utility [patent_app_number] => 17/762462 [patent_app_country] => US [patent_app_date] => 2020-09-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7104 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17762462 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/762462
Signal processing device, signal processing method, and program Sep 24, 2020 Issued
Array ( [id] => 18689386 [patent_doc_number] => 11785140 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-10 [patent_title] => Gesture-based call center agent state change control [patent_app_type] => utility [patent_app_number] => 17/029775 [patent_app_country] => US [patent_app_date] => 2020-09-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 12449 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17029775 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/029775
Gesture-based call center agent state change control Sep 22, 2020 Issued
Array ( [id] => 16836300 [patent_doc_number] => 11012565 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-05-18 [patent_title] => Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor [patent_app_type] => utility [patent_app_number] => 17/023836 [patent_app_country] => US [patent_app_date] => 2020-09-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6701 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 298 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17023836 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/023836
Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor Sep 16, 2020 Issued
Array ( [id] => 19245276 [patent_doc_number] => 12015739 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-18 [patent_title] => Integrated customer information user interface [patent_app_type] => utility [patent_app_number] => 17/020606 [patent_app_country] => US [patent_app_date] => 2020-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 29 [patent_figures_cnt] => 31 [patent_no_of_words] => 13952 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17020606 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/020606
Integrated customer information user interface Sep 13, 2020 Issued
Array ( [id] => 17471026 [patent_doc_number] => 11277515 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-03-15 [patent_title] => System and method of real-time automated determination of problem interactions [patent_app_type] => utility [patent_app_number] => 17/012915 [patent_app_country] => US [patent_app_date] => 2020-09-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5466 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17012915 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/012915
System and method of real-time automated determination of problem interactions Sep 3, 2020 Issued
Array ( [id] => 16510301 [patent_doc_number] => 20200389557 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-10 [patent_title] => MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE [patent_app_type] => utility [patent_app_number] => 17/001454 [patent_app_country] => US [patent_app_date] => 2020-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 27048 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17001454 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/001454
Matching using agent/caller sensitivity to performance Aug 23, 2020 Issued
Array ( [id] => 16503503 [patent_doc_number] => 10868911 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-15 [patent_title] => System and method for automatically validating agent implementation of training material [patent_app_type] => utility [patent_app_number] => 16/996602 [patent_app_country] => US [patent_app_date] => 2020-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9272 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16996602 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/996602
System and method for automatically validating agent implementation of training material Aug 17, 2020 Issued
Array ( [id] => 17545031 [patent_doc_number] => 11310174 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-19 [patent_title] => Intelligent apparatus and method for responding to text messages [patent_app_type] => utility [patent_app_number] => 16/990814 [patent_app_country] => US [patent_app_date] => 2020-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5992 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16990814 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/990814
Intelligent apparatus and method for responding to text messages Aug 10, 2020 Issued
Array ( [id] => 17849067 [patent_doc_number] => 11438460 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-09-06 [patent_title] => Systems and methods for intercepting communications [patent_app_type] => utility [patent_app_number] => 16/989344 [patent_app_country] => US [patent_app_date] => 2020-08-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4904 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 130 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16989344 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/989344
Systems and methods for intercepting communications Aug 9, 2020 Issued
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