Search

William M. Pierce

Examiner (ID: 5925, Phone: (571)272-4414 , Office: P/3711 )

Most Active Art Unit
3711
Art Unit(s)
3304, 3711
Total Applications
2370
Issued Applications
1401
Pending Applications
116
Abandoned Applications
862

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17590036 [patent_doc_number] => 11328310 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-05-10 [patent_title] => In-line survey system and methodology [patent_app_type] => utility [patent_app_number] => 16/940057 [patent_app_country] => US [patent_app_date] => 2020-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 3338 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16940057 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/940057
In-line survey system and methodology Jul 26, 2020 Issued
Array ( [id] => 17375059 [patent_doc_number] => 20220030111 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-27 [patent_title] => INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT [patent_app_type] => utility [patent_app_number] => 16/940078 [patent_app_country] => US [patent_app_date] => 2020-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7206 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16940078 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/940078
Industry benchmark forecasting in workforce management Jul 26, 2020 Issued
Array ( [id] => 17358702 [patent_doc_number] => 20220019498 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-20 [patent_title] => DYNAMICALLY CREATING A CONTACT ADDRESS TO CUSTOMER SUPPORT BASED ON INFORMATION ASSOCIATED WITH A COMPUTING DEVICE [patent_app_type] => utility [patent_app_number] => 16/932986 [patent_app_country] => US [patent_app_date] => 2020-07-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10953 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16932986 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/932986
Dynamically creating a contact address to customer support based on information associated with a computing device Jul 19, 2020 Issued
Array ( [id] => 16426204 [patent_doc_number] => 20200351402 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/931101 [patent_app_country] => US [patent_app_date] => 2020-07-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12033 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 209 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16931101 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/931101
Techniques for estimating expected performance in a task assignment system Jul 15, 2020 Issued
Array ( [id] => 16426203 [patent_doc_number] => 20200351401 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/930626 [patent_app_country] => US [patent_app_date] => 2020-07-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12033 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 75 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16930626 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/930626
Techniques for estimating expected performance in a task assignment system Jul 15, 2020 Issued
Array ( [id] => 16426202 [patent_doc_number] => 20200351400 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/930624 [patent_app_country] => US [patent_app_date] => 2020-07-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12032 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16930624 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/930624
Techniques for estimating expected performance in a task assignment system Jul 15, 2020 Issued
Array ( [id] => 19243840 [patent_doc_number] => 12014286 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-18 [patent_title] => Enabling efficient machine learning model inference using adaptive sampling for autonomous database services [patent_app_type] => utility [patent_app_number] => 16/914816 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11901 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16914816 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/914816
Enabling efficient machine learning model inference using adaptive sampling for autonomous database services Jun 28, 2020 Issued
Array ( [id] => 17056973 [patent_doc_number] => 20210266407 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-26 [patent_title] => Categorizing Audio Calls Based on Machine Learning Models [patent_app_type] => utility [patent_app_number] => 16/903082 [patent_app_country] => US [patent_app_date] => 2020-06-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10328 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16903082 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/903082
Categorizing audio calls based on machine learning models Jun 15, 2020 Issued
Array ( [id] => 16567760 [patent_doc_number] => 10893143 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-12 [patent_title] => Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof [patent_app_type] => utility [patent_app_number] => 16/901020 [patent_app_country] => US [patent_app_date] => 2020-06-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 7756 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16901020 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/901020
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Jun 14, 2020 Issued
Array ( [id] => 19459317 [patent_doc_number] => 12099809 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-09-24 [patent_title] => Concept disambiguation for natural language processing [patent_app_type] => utility [patent_app_number] => 16/892449 [patent_app_country] => US [patent_app_date] => 2020-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 11584 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16892449 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/892449
Concept disambiguation for natural language processing Jun 3, 2020 Issued
Array ( [id] => 16503505 [patent_doc_number] => 10868913 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-15 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 16/884988 [patent_app_country] => US [patent_app_date] => 2020-05-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9016 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16884988 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/884988
Methods for linking recommendations May 26, 2020 Issued
Array ( [id] => 18106569 [patent_doc_number] => 11546477 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-03 [patent_title] => System and method for dynamic multifactor routing [patent_app_type] => utility [patent_app_number] => 16/882185 [patent_app_country] => US [patent_app_date] => 2020-05-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 21098 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16882185 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/882185
System and method for dynamic multifactor routing May 21, 2020 Issued
Array ( [id] => 16821140 [patent_doc_number] => 11005994 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-05-11 [patent_title] => Systems and methods for providing coachable events for agents [patent_app_type] => utility [patent_app_number] => 15/931880 [patent_app_country] => US [patent_app_date] => 2020-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 8685 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 213 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15931880 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/931880
Systems and methods for providing coachable events for agents May 13, 2020 Issued
Array ( [id] => 16426207 [patent_doc_number] => 20200351405 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => MEASURING COGNITIVE CAPABILITIES OF AUTOMATED RESOURCES AND RELATED MANAGEMENT THEREOF IN CONTACT CENTERS [patent_app_type] => utility [patent_app_number] => 16/866496 [patent_app_country] => US [patent_app_date] => 2020-05-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21289 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 279 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16866496 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/866496
Measuring cognitive capabilities of automated resources and related management thereof in contact centers May 3, 2020 Issued
Array ( [id] => 16357716 [patent_doc_number] => 10798243 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-10-06 [patent_title] => System and method for automatically validating agent implementation of training material [patent_app_type] => utility [patent_app_number] => 16/855106 [patent_app_country] => US [patent_app_date] => 2020-04-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9239 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16855106 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/855106
System and method for automatically validating agent implementation of training material Apr 21, 2020 Issued
Array ( [id] => 16395905 [patent_doc_number] => 20200336846 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-22 [patent_title] => Hearing device comprising a keyword detector and an own voice detector and/or a transmitter [patent_app_type] => utility [patent_app_number] => 16/850884 [patent_app_country] => US [patent_app_date] => 2020-04-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 25616 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16850884 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/850884
Hearing device comprising a keyword detector and an own voice detector and/or a transmitter Apr 15, 2020 Issued
Array ( [id] => 18734621 [patent_doc_number] => 11803351 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-31 [patent_title] => Scalable voice scene media server [patent_app_type] => utility [patent_app_number] => 17/601199 [patent_app_country] => US [patent_app_date] => 2020-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 9222 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 173 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17601199 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/601199
Scalable voice scene media server Apr 2, 2020 Issued
Array ( [id] => 16195624 [patent_doc_number] => 20200236473 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-23 [patent_title] => SYSTEM AND METHOD FOR EFFICIENCY AMONG DEVICES [patent_app_type] => utility [patent_app_number] => 16/839953 [patent_app_country] => US [patent_app_date] => 2020-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16178 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16839953 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/839953
System and method for efficiency among devices Apr 2, 2020 Issued
Array ( [id] => 16373690 [patent_doc_number] => 10805469 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-10-13 [patent_title] => Systems and methods for intelligent routing call center solutions [patent_app_type] => utility [patent_app_number] => 16/823574 [patent_app_country] => US [patent_app_date] => 2020-03-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8416 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16823574 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/823574
Systems and methods for intelligent routing call center solutions Mar 18, 2020 Issued
Array ( [id] => 16165491 [patent_doc_number] => 20200220978 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-09 [patent_title] => CALL AND CONTACT SERVICE CENTER PARTIAL SERVICE AUTOMATION [patent_app_type] => utility [patent_app_number] => 16/823935 [patent_app_country] => US [patent_app_date] => 2020-03-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3687 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16823935 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/823935
Call and contact service center partial service automation Mar 18, 2020 Issued
Menu