Search

William M. Pierce

Examiner (ID: 5925, Phone: (571)272-4414 , Office: P/3711 )

Most Active Art Unit
3711
Art Unit(s)
3304, 3711
Total Applications
2370
Issued Applications
1401
Pending Applications
116
Abandoned Applications
862

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16717018 [patent_doc_number] => 20210084165 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => DATA PROCESSING SYSTEM FOR OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699639 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14082 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699639 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699639
DATA PROCESSING SYSTEM FOR OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Nov 29, 2019 Abandoned
Array ( [id] => 16717019 [patent_doc_number] => 20210084166 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => SYSTEM FOR DEVELOPING LANDING PAGES FOR REPORTING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699643 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14081 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699643 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699643
SYSTEM FOR DEVELOPING LANDING PAGES FOR REPORTING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Nov 29, 2019 Abandoned
Array ( [id] => 16945264 [patent_doc_number] => 11057526 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-07-06 [patent_title] => Call transfer support system [patent_app_type] => utility [patent_app_number] => 16/691172 [patent_app_country] => US [patent_app_date] => 2019-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7180 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16691172 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/691172
Call transfer support system Nov 20, 2019 Issued
Array ( [id] => 16775100 [patent_doc_number] => 10986230 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-04-20 [patent_title] => Method and apparatus to capture, analyze, organize, and present support chat information [patent_app_type] => utility [patent_app_number] => 16/685353 [patent_app_country] => US [patent_app_date] => 2019-11-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 6616 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 95 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16685353 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/685353
Method and apparatus to capture, analyze, organize, and present support chat information Nov 14, 2019 Issued
Array ( [id] => 17717673 [patent_doc_number] => 11381680 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-07-05 [patent_title] => Call status effects [patent_app_type] => utility [patent_app_number] => 16/670882 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 11 [patent_no_of_words] => 15730 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670882 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670882
Call status effects Oct 30, 2019 Issued
Array ( [id] => 16559680 [patent_doc_number] => 20210004829 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668224 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7618 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668224 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668224
SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559670 [patent_doc_number] => 20210004819 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR SMS AND EMAIL ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668182 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7587 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668182 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668182
SYSTEM AND METHOD FOR SMS AND EMAIL ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16797189 [patent_doc_number] => 20210127007 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-29 [patent_title] => SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT [patent_app_type] => utility [patent_app_number] => 16/668249 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10891 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668249 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668249
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT Oct 29, 2019 Abandoned
Array ( [id] => 16559671 [patent_doc_number] => 20210004820 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668188 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7580 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668188 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668188
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559681 [patent_doc_number] => 20210004830 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668228 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7565 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 57 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668228 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668228
SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559682 [patent_doc_number] => 20210004831 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668232 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7602 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668232 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668232
SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559679 [patent_doc_number] => 20210004828 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668219 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7576 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668219 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668219
SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559676 [patent_doc_number] => 20210004825 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED SCHEDULING USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668210 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7602 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668210 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668210
SYSTEM AND METHOD FOR AUTOMATED SCHEDULING USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16797188 [patent_doc_number] => 20210127006 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-29 [patent_title] => SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT [patent_app_type] => utility [patent_app_number] => 16/668247 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10891 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668247 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668247
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT Oct 29, 2019 Abandoned
Array ( [id] => 16797187 [patent_doc_number] => 20210127005 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-29 [patent_title] => SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT [patent_app_type] => utility [patent_app_number] => 16/668242 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10891 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668242 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668242
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT Oct 29, 2019 Abandoned
Array ( [id] => 16559684 [patent_doc_number] => 20210004833 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR QUERYING MULTIPLE INFORMATION SOURCES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668251 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7579 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 72 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668251 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668251
SYSTEM AND METHOD FOR QUERYING MULTIPLE INFORMATION SOURCES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559677 [patent_doc_number] => 20210004826 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AN AGENT ASSIST UNIFIED INTERFACE WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668214 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7562 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 54 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668214 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668214
SYSTEM AND METHOD FOR AN AGENT ASSIST UNIFIED INTERFACE WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 17180611 [patent_doc_number] => 11157856 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-26 [patent_title] => Systems and methods for quality management system deployment [patent_app_type] => utility [patent_app_number] => 16/666498 [patent_app_country] => US [patent_app_date] => 2019-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 10852 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16666498 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/666498
Systems and methods for quality management system deployment Oct 28, 2019 Issued
Array ( [id] => 17167321 [patent_doc_number] => 11153436 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-19 [patent_title] => Automatic nuisance call management [patent_app_type] => utility [patent_app_number] => 16/662110 [patent_app_country] => US [patent_app_date] => 2019-10-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7484 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16662110 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/662110
Automatic nuisance call management Oct 23, 2019 Issued
Array ( [id] => 16150673 [patent_doc_number] => 10708427 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-07 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 16/660434 [patent_app_country] => US [patent_app_date] => 2019-10-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 8966 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16660434 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/660434
Methods for linking recommendations Oct 21, 2019 Issued
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