Search

William M. Pierce

Examiner (ID: 5925, Phone: (571)272-4414 , Office: P/3711 )

Most Active Art Unit
3711
Art Unit(s)
3304, 3711
Total Applications
2370
Issued Applications
1401
Pending Applications
116
Abandoned Applications
862

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 19900983 [patent_doc_number] => 12278929 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-04-15 [patent_title] => Machine-learning system for incoming call driver prediction [patent_app_type] => utility [patent_app_number] => 18/416477 [patent_app_country] => US [patent_app_date] => 2024-01-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 1102 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18416477 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/416477
Machine-learning system for incoming call driver prediction Jan 17, 2024 Issued
Array ( [id] => 19287225 [patent_doc_number] => 20240223706 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-07-04 [patent_title] => Specialized Microbots in Contact Centers [patent_app_type] => utility [patent_app_number] => 18/401318 [patent_app_country] => US [patent_app_date] => 2023-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11396 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18401318 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/401318
Specialized Microbots in Contact Centers Dec 28, 2023 Pending
Array ( [id] => 20625656 [patent_doc_number] => 12593179 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2026-03-31 [patent_title] => System and method for efficiency among devices [patent_app_type] => utility [patent_app_number] => 18/397725 [patent_app_country] => US [patent_app_date] => 2023-12-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 19 [patent_no_of_words] => 10898 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18397725 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/397725
System and Method for Efficiency Among Devices Dec 26, 2023 Issued
Array ( [id] => 20361057 [patent_doc_number] => 12477067 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-11-18 [patent_title] => Representative client devices in a contact center environment [patent_app_type] => utility [patent_app_number] => 18/394517 [patent_app_country] => US [patent_app_date] => 2023-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 12043 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 180 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18394517 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/394517
Representative client devices in a contact center environment Dec 21, 2023 Issued
Array ( [id] => 19508834 [patent_doc_number] => 12120271 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-10-15 [patent_title] => Matching using agent/caller sensitivity to performance [patent_app_type] => utility [patent_app_number] => 18/511253 [patent_app_country] => US [patent_app_date] => 2023-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 27082 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 212 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18511253 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/511253
Matching using agent/caller sensitivity to performance Nov 15, 2023 Issued
Array ( [id] => 19548024 [patent_doc_number] => 20240365060 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-10-31 [patent_title] => SOUND SOURCE SEPARATION DEVICE [patent_app_type] => utility [patent_app_number] => 18/495736 [patent_app_country] => US [patent_app_date] => 2023-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7903 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18495736 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/495736
SOUND SOURCE SEPARATION DEVICE Oct 25, 2023 Pending
Array ( [id] => 19117657 [patent_doc_number] => 20240129407 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-04-18 [patent_title] => CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 18/381903 [patent_app_country] => US [patent_app_date] => 2023-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10884 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18381903 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/381903
Contact center system Oct 18, 2023 Issued
Array ( [id] => 19987983 [patent_doc_number] => 20250126205 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-04-17 [patent_title] => SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT [patent_app_type] => utility [patent_app_number] => 18/488427 [patent_app_country] => US [patent_app_date] => 2023-10-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 1182 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18488427 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/488427
SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT Oct 16, 2023 Pending
Array ( [id] => 19117917 [patent_doc_number] => 20240129667 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-04-18 [patent_title] => AUTOMATIC PROCESSING STATE CONTROL OF A MICROPHONE OF A LISTENING DEVICE [patent_app_type] => utility [patent_app_number] => 18/486219 [patent_app_country] => US [patent_app_date] => 2023-10-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21748 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 72 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18486219 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/486219
AUTOMATIC PROCESSING STATE CONTROL OF A MICROPHONE OF A LISTENING DEVICE Oct 12, 2023 Pending
Array ( [id] => 19988207 [patent_doc_number] => 20250126429 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-04-17 [patent_title] => VIRTUAL AUDIO AUGMENTATION USING COMPUTER VISION [patent_app_type] => utility [patent_app_number] => 18/379582 [patent_app_country] => US [patent_app_date] => 2023-10-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3231 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18379582 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/379582
VIRTUAL AUDIO AUGMENTATION USING COMPUTER VISION Oct 11, 2023 Pending
Array ( [id] => 20441960 [patent_doc_number] => 12512802 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-12-30 [patent_title] => Rendering method of preventing object-based audio from clipping and apparatus for performing the same [patent_app_type] => utility [patent_app_number] => 18/480259 [patent_app_country] => US [patent_app_date] => 2023-10-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 2346 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 76 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18480259 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/480259
Rendering method of preventing object-based audio from clipping and apparatus for performing the same Oct 2, 2023 Issued
Array ( [id] => 19583518 [patent_doc_number] => 12149655 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-11-19 [patent_title] => System and method for contact center test automation [patent_app_type] => utility [patent_app_number] => 18/480147 [patent_app_country] => US [patent_app_date] => 2023-10-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6990 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18480147 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/480147
System and method for contact center test automation Oct 2, 2023 Issued
Array ( [id] => 20441960 [patent_doc_number] => 12512802 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-12-30 [patent_title] => Rendering method of preventing object-based audio from clipping and apparatus for performing the same [patent_app_type] => utility [patent_app_number] => 18/480259 [patent_app_country] => US [patent_app_date] => 2023-10-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 2346 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 76 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18480259 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/480259
Rendering method of preventing object-based audio from clipping and apparatus for performing the same Oct 2, 2023 Issued
Array ( [id] => 18927877 [patent_doc_number] => 20240030881 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-01-25 [patent_title] => AUDIO SIGNAL PROCESSING METHOD AND DEVICE FOR CONTROLLING LOUDNESS LEVEL [patent_app_type] => utility [patent_app_number] => 18/375441 [patent_app_country] => US [patent_app_date] => 2023-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21462 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18375441 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/375441
Audio signal processing method and device for controlling loudness level Sep 28, 2023 Issued
Array ( [id] => 19721268 [patent_doc_number] => 12206821 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-01-21 [patent_title] => Contact center customization in data communications systems [patent_app_type] => utility [patent_app_number] => 18/370209 [patent_app_country] => US [patent_app_date] => 2023-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7875 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18370209 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/370209
Contact center customization in data communications systems Sep 18, 2023 Issued
Array ( [id] => 19851995 [patent_doc_number] => 20250097346 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-03-20 [patent_title] => GENERATING CUSTOMIZED AUTHENTICATION QUESTIONS FOR AUTOMATED VISHING DETECTION [patent_app_type] => utility [patent_app_number] => 18/368095 [patent_app_country] => US [patent_app_date] => 2023-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7781 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 283 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18368095 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/368095
GENERATING CUSTOMIZED AUTHENTICATION QUESTIONS FOR AUTOMATED VISHING DETECTION Sep 13, 2023 Pending
Array ( [id] => 19039856 [patent_doc_number] => 20240089671 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-03-14 [patent_title] => HEARING AID COMPRISING A VOICE CONTROL INTERFACE [patent_app_type] => utility [patent_app_number] => 18/464286 [patent_app_country] => US [patent_app_date] => 2023-09-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12125 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18464286 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/464286
HEARING AID COMPRISING A VOICE CONTROL INTERFACE Sep 10, 2023 Pending
Array ( [id] => 19944662 [patent_doc_number] => 12316807 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-05-27 [patent_title] => Technologies for agent interaction analysis using artificial intelligence [patent_app_type] => utility [patent_app_number] => 18/459390 [patent_app_country] => US [patent_app_date] => 2023-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7054 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18459390 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/459390
Technologies for agent interaction analysis using artificial intelligence Aug 30, 2023 Issued
Array ( [id] => 19822687 [patent_doc_number] => 20250080894 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-03-06 [patent_title] => ELECTRONIC DEVICE [patent_app_type] => utility [patent_app_number] => 18/240324 [patent_app_country] => US [patent_app_date] => 2023-08-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9304 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 39 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18240324 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/240324
Electronic device Aug 29, 2023 Issued
Array ( [id] => 18848422 [patent_doc_number] => 20230410826 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-21 [patent_title] => AUDIO MODIFICATION USING INTERCONNECTED ELECTRONIC DEVICES [patent_app_type] => utility [patent_app_number] => 18/458841 [patent_app_country] => US [patent_app_date] => 2023-08-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11328 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 42 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18458841 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/458841
Audio modification using interconnected electronic devices Aug 29, 2023 Issued
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