Search

William M. Pierce

Examiner (ID: 5925, Phone: (571)272-4414 , Office: P/3711 )

Most Active Art Unit
3711
Art Unit(s)
3304, 3711
Total Applications
2370
Issued Applications
1401
Pending Applications
116
Abandoned Applications
862

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 19789439 [patent_doc_number] => 20250063118 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-02-20 [patent_title] => COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSION AND GENERATE A TRAINING SESSION AND METHODS OF USE THEREOF [patent_app_type] => utility [patent_app_number] => 18/450886 [patent_app_country] => US [patent_app_date] => 2023-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12701 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 549 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18450886 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/450886
Computer-based systems configured to monitor a communication session and generate a training session and methods of use thereof Aug 15, 2023 Issued
Array ( [id] => 19789440 [patent_doc_number] => 20250063119 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-02-20 [patent_title] => POLICY-ENABLED CALL HUNTING [patent_app_type] => utility [patent_app_number] => 18/450044 [patent_app_country] => US [patent_app_date] => 2023-08-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9871 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18450044 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/450044
POLICY-ENABLED CALL HUNTING Aug 14, 2023 Pending
Array ( [id] => 19295513 [patent_doc_number] => 12034884 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-07-09 [patent_title] => Time tolerant prompt detection [patent_app_type] => utility [patent_app_number] => 18/446361 [patent_app_country] => US [patent_app_date] => 2023-08-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 6046 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 56 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18446361 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/446361
Time tolerant prompt detection Aug 7, 2023 Issued
Array ( [id] => 19774513 [patent_doc_number] => 20250055939 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-02-13 [patent_title] => SYSTEM FOR AN AGENT TO SIMULTANEOUSLY SERVICE MULTIPLE CUSTOMER DEVICES [patent_app_type] => utility [patent_app_number] => 18/231667 [patent_app_country] => US [patent_app_date] => 2023-08-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3999 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18231667 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/231667
SYSTEM FOR AN AGENT TO SIMULTANEOUSLY SERVICE MULTIPLE CUSTOMER DEVICES Aug 7, 2023 Pending
Array ( [id] => 19628056 [patent_doc_number] => 12166922 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-12-10 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 18/231078 [patent_app_country] => US [patent_app_date] => 2023-08-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9070 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18231078 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/231078
Methods for linking recommendations Aug 6, 2023 Issued
Array ( [id] => 20245183 [patent_doc_number] => 12425519 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-09-23 [patent_title] => Systems and methods for relative gain in predictive routing [patent_app_type] => utility [patent_app_number] => 18/365577 [patent_app_country] => US [patent_app_date] => 2023-08-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7143 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 306 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18365577 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/365577
Systems and methods for relative gain in predictive routing Aug 3, 2023 Issued
Array ( [id] => 19750738 [patent_doc_number] => 20250039303 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-30 [patent_title] => ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LEARNING [patent_app_type] => utility [patent_app_number] => 18/358475 [patent_app_country] => US [patent_app_date] => 2023-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12626 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18358475 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/358475
ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LEARNING Jul 24, 2023 Pending
Array ( [id] => 19913197 [patent_doc_number] => 12289427 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-04-29 [patent_title] => System and method of efficient selection of evaluation form [patent_app_type] => utility [patent_app_number] => 18/350130 [patent_app_country] => US [patent_app_date] => 2023-07-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 1156 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 163 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18350130 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/350130
System and method of efficient selection of evaluation form Jul 10, 2023 Issued
Array ( [id] => 19022855 [patent_doc_number] => 20240079026 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-03-07 [patent_title] => Engagement Measurement of Media Consumers Based on the Acoustic Environment [patent_app_type] => utility [patent_app_number] => 18/349796 [patent_app_country] => US [patent_app_date] => 2023-07-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 23251 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18349796 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/349796
Engagement measurement of media consumers based on the acoustic environment Jul 9, 2023 Issued
Array ( [id] => 19375948 [patent_doc_number] => 12067520 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-08-20 [patent_title] => Interaction effectiveness measurements [patent_app_type] => utility [patent_app_number] => 18/344853 [patent_app_country] => US [patent_app_date] => 2023-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4755 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 198 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18344853 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/344853
Interaction effectiveness measurements Jun 29, 2023 Issued
Array ( [id] => 19689477 [patent_doc_number] => 20250008022 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-02 [patent_title] => Method, system, and article of manufacture for benchmarking pairing strategies in contact center system [patent_app_type] => utility [patent_app_number] => 18/342868 [patent_app_country] => US [patent_app_date] => 2023-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5874 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18342868 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/342868
Method, system, and article of manufacture for benchmarking pairing strategies in contact center system Jun 27, 2023 Issued
Array ( [id] => 19647742 [patent_doc_number] => 20240422262 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-12-19 [patent_title] => TECHNOLOGIES FOR CONTACT CENTER AGENT INCENTIVIZATION VIA AUTOMATED GAMIFICATION [patent_app_type] => utility [patent_app_number] => 18/337012 [patent_app_country] => US [patent_app_date] => 2023-06-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15769 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18337012 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/337012
Technologies for contact center agent incentivization via automated gamification Jun 17, 2023 Issued
Array ( [id] => 19647744 [patent_doc_number] => 20240422264 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-12-19 [patent_title] => SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER INTERACTIONS [patent_app_type] => utility [patent_app_number] => 18/335617 [patent_app_country] => US [patent_app_date] => 2023-06-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11158 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18335617 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/335617
System and method to prioritize and resume disconnected customer interactions Jun 14, 2023 Issued
Array ( [id] => 19285294 [patent_doc_number] => 20240221771 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-07-04 [patent_title] => METHOD FOR DYNAMICALLY ADJUSTING VIBRATION FEEDBACK WITH AUDIO, SYSTEM, AND DEVICE [patent_app_type] => utility [patent_app_number] => 18/334337 [patent_app_country] => US [patent_app_date] => 2023-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3804 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18334337 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/334337
Method for dynamically adjusting vibration feedback with audio, system, and device Jun 12, 2023 Issued
Array ( [id] => 19927455 [patent_doc_number] => 12301759 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-05-13 [patent_title] => Contact center routing based on agent routing scores [patent_app_type] => utility [patent_app_number] => 18/306160 [patent_app_country] => US [patent_app_date] => 2023-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 18 [patent_no_of_words] => 19297 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 156 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18306160 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/306160
Contact center routing based on agent routing scores Apr 23, 2023 Issued
Array ( [id] => 19936110 [patent_doc_number] => 12309323 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-05-20 [patent_title] => Dynamic routing of contact center requests [patent_app_type] => utility [patent_app_number] => 18/306161 [patent_app_country] => US [patent_app_date] => 2023-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 18 [patent_no_of_words] => 19314 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18306161 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/306161
Dynamic routing of contact center requests Apr 23, 2023 Issued
Array ( [id] => 19944663 [patent_doc_number] => 12316808 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-05-27 [patent_title] => Contact center agent-routing efficiency score [patent_app_type] => utility [patent_app_number] => 18/306154 [patent_app_country] => US [patent_app_date] => 2023-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 18 [patent_no_of_words] => 19565 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18306154 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/306154
Contact center agent-routing efficiency score Apr 23, 2023 Issued
Array ( [id] => 18742082 [patent_doc_number] => 20230351064 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-02 [patent_title] => EAR-WEARABLE DEVICE MODELING [patent_app_type] => utility [patent_app_number] => 18/304996 [patent_app_country] => US [patent_app_date] => 2023-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10746 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 160 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18304996 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/304996
EAR-WEARABLE DEVICE MODELING Apr 20, 2023 Pending
Array ( [id] => 19238956 [patent_doc_number] => 20240196152 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-06-13 [patent_title] => SPATIAL AUDIO PROCESSING METHOD AND APPARATUS THEREFOR [patent_app_type] => utility [patent_app_number] => 18/136788 [patent_app_country] => US [patent_app_date] => 2023-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9422 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18136788 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/136788
SPATIAL AUDIO PROCESSING METHOD AND APPARATUS THEREFOR Apr 18, 2023 Pending
Array ( [id] => 19217189 [patent_doc_number] => 20240181893 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-06-06 [patent_title] => METHOD OF IMPLEMENTING CHARACTERISTICS OF INTERNAL COMBUSTION ENGINE VEHICLE IN ELECTRIC VEHICLE [patent_app_type] => utility [patent_app_number] => 18/134891 [patent_app_country] => US [patent_app_date] => 2023-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17672 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 187 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18134891 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/134891
METHOD OF IMPLEMENTING CHARACTERISTICS OF INTERNAL COMBUSTION ENGINE VEHICLE IN ELECTRIC VEHICLE Apr 13, 2023 Pending
Menu