Search

William M. Pierce

Examiner (ID: 5925, Phone: (571)272-4414 , Office: P/3711 )

Most Active Art Unit
3711
Art Unit(s)
3304, 3711
Total Applications
2370
Issued Applications
1401
Pending Applications
116
Abandoned Applications
862

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18556391 [patent_doc_number] => 20230254410 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-10 [patent_title] => Limiting Query Distribution Within An Agent Group [patent_app_type] => utility [patent_app_number] => 18/296736 [patent_app_country] => US [patent_app_date] => 2023-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12800 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18296736 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/296736
Limiting query distribution within an agent group Apr 5, 2023 Issued
Array ( [id] => 19568750 [patent_doc_number] => 12143537 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-11-12 [patent_title] => Apparatuses and methods involving data-communications virtual assistance [patent_app_type] => utility [patent_app_number] => 18/130329 [patent_app_country] => US [patent_app_date] => 2023-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6178 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18130329 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/130329
Apparatuses and methods involving data-communications virtual assistance Apr 2, 2023 Issued
Array ( [id] => 19214588 [patent_doc_number] => 12003670 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-04 [patent_title] => System and method for redirecting inbound-voice-interactions to digital channels in a contact center [patent_app_type] => utility [patent_app_number] => 18/129867 [patent_app_country] => US [patent_app_date] => 2023-04-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6173 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18129867 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/129867
System and method for redirecting inbound-voice-interactions to digital channels in a contact center Apr 1, 2023 Issued
Array ( [id] => 20361262 [patent_doc_number] => 12477276 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-11-18 [patent_title] => System and method for media distribution [patent_app_type] => utility [patent_app_number] => 18/193832 [patent_app_country] => US [patent_app_date] => 2023-03-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 0 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 326 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18193832 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/193832
System and method for media distribution Mar 30, 2023 Issued
Array ( [id] => 18533849 [patent_doc_number] => 20230238926 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-27 [patent_title] => AUDIO CIRCUIT [patent_app_type] => utility [patent_app_number] => 18/193171 [patent_app_country] => US [patent_app_date] => 2023-03-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5583 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 272 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18193171 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/193171
Audio circuit Mar 29, 2023 Issued
Array ( [id] => 18534524 [patent_doc_number] => 20230239603 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-27 [patent_title] => ELECTRONIC APPARATUS [patent_app_type] => utility [patent_app_number] => 18/127562 [patent_app_country] => US [patent_app_date] => 2023-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 28525 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18127562 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/127562
Electronic apparatus Mar 27, 2023 Issued
Array ( [id] => 18928483 [patent_doc_number] => 20240031487 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-01-25 [patent_title] => INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM [patent_app_type] => utility [patent_app_number] => 18/180218 [patent_app_country] => US [patent_app_date] => 2023-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5286 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 53 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18180218 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/180218
INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM Mar 7, 2023 Pending
Array ( [id] => 18680514 [patent_doc_number] => 20230318176 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-10-05 [patent_title] => ANTENNA SWITCHING TECHNIQUES FOR PLAYBACK DEVICES [patent_app_type] => utility [patent_app_number] => 18/172812 [patent_app_country] => US [patent_app_date] => 2023-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17597 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18172812 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/172812
ANTENNA SWITCHING TECHNIQUES FOR PLAYBACK DEVICES Feb 21, 2023 Pending
Array ( [id] => 19385628 [patent_doc_number] => 20240275498 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-08-15 [patent_title] => CONTROL OF COMMUNICATION SESSION AUDIO SETTINGS [patent_app_type] => utility [patent_app_number] => 18/169697 [patent_app_country] => US [patent_app_date] => 2023-02-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18153 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -26 [patent_words_short_claim] => 64 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18169697 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/169697
CONTROL OF COMMUNICATION SESSION AUDIO SETTINGS Feb 14, 2023 Abandoned
Array ( [id] => 19365430 [patent_doc_number] => 20240267464 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-08-08 [patent_title] => SYSTEMS AND METHODS FOR RECOMMENDING DIALOG FLOW MODIFICATIONS AT A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 18/105075 [patent_app_country] => US [patent_app_date] => 2023-02-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13727 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 209 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18105075 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/105075
Systems and methods for recommending dialog flow modifications at a contact center Feb 1, 2023 Issued
Array ( [id] => 19365431 [patent_doc_number] => 20240267465 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-08-08 [patent_title] => GENERATING ACTION PLANS FOR AGENTS UTILIZING PERCEPTION GAP DATA FROM INTERACTION EVENTS [patent_app_type] => utility [patent_app_number] => 18/163770 [patent_app_country] => US [patent_app_date] => 2023-02-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15232 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18163770 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/163770
Generating action plans for agents utilizing perception gap data from interaction events Feb 1, 2023 Issued
Array ( [id] => 18441587 [patent_doc_number] => 20230188883 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-15 [patent_title] => CHARGING BOX FOR EARPHONES [patent_app_type] => utility [patent_app_number] => 18/105022 [patent_app_country] => US [patent_app_date] => 2023-02-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4534 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18105022 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/105022
Charging box for earphones Feb 1, 2023 Issued
Array ( [id] => 20162540 [patent_doc_number] => 12389188 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-08-12 [patent_title] => Motion tracking calibration for wearable device [patent_app_type] => utility [patent_app_number] => 18/161687 [patent_app_country] => US [patent_app_date] => 2023-01-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 27 [patent_no_of_words] => 7943 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 101 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18161687 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/161687
Motion tracking calibration for wearable device Jan 29, 2023 Issued
Array ( [id] => 18834991 [patent_doc_number] => 20230403518 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-14 [patent_title] => HEARING AID COMPRISING AN ACTIVATION ELEMENT [patent_app_type] => utility [patent_app_number] => 18/099365 [patent_app_country] => US [patent_app_date] => 2023-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12718 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18099365 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/099365
Hearing aid comprising an activation element Jan 19, 2023 Issued
Array ( [id] => 18381313 [patent_doc_number] => 20230156404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-18 [patent_title] => AUDIO PROCESSING METHOD AND APPARATUS, WIRELESS EARPHONE, AND STORAGE MEDIUM [patent_app_type] => utility [patent_app_number] => 18/157227 [patent_app_country] => US [patent_app_date] => 2023-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11536 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 142 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18157227 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/157227
Audio processing method and apparatus, wireless earphone, and storage medium Jan 19, 2023 Issued
Array ( [id] => 20177013 [patent_doc_number] => 12395775 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-08-19 [patent_title] => Electronic device comprising touch electrode [patent_app_type] => utility [patent_app_number] => 18/099449 [patent_app_country] => US [patent_app_date] => 2023-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 7041 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 187 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18099449 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/099449
Electronic device comprising touch electrode Jan 19, 2023 Issued
Array ( [id] => 19322591 [patent_doc_number] => 20240244139 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-07-18 [patent_title] => BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTION THEREOF [patent_app_type] => utility [patent_app_number] => 18/097699 [patent_app_country] => US [patent_app_date] => 2023-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10607 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18097699 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/097699
BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTION THEREOF Jan 16, 2023 Pending
Array ( [id] => 18471927 [patent_doc_number] => 20230206213 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-29 [patent_title] => Method for Payment of an Order to be Forwarded to one of a Plurality of Client Establishments [patent_app_type] => utility [patent_app_number] => 18/155325 [patent_app_country] => US [patent_app_date] => 2023-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10459 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18155325 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/155325
Method for payment of an order to be forwarded to one of a plurality of client establishments Jan 16, 2023 Issued
Array ( [id] => 18501782 [patent_doc_number] => 20230224633 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-13 [patent_title] => EARFIT TEST METHOD AND DEVICE [patent_app_type] => utility [patent_app_number] => 18/096549 [patent_app_country] => US [patent_app_date] => 2023-01-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12634 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -1 [patent_words_short_claim] => 95 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18096549 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/096549
EARFIT TEST METHOD AND DEVICE Jan 11, 2023 Abandoned
Array ( [id] => 18396254 [patent_doc_number] => 20230164475 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-25 [patent_title] => Mode Control Method and Apparatus, and Terminal Device [patent_app_type] => utility [patent_app_number] => 18/148080 [patent_app_country] => US [patent_app_date] => 2022-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 51686 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18148080 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/148080
Mode Control Method and Apparatus, and Terminal Device Dec 28, 2022 Pending
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