Search

William M. Pierce

Examiner (ID: 5925, Phone: (571)272-4414 , Office: P/3711 )

Most Active Art Unit
3711
Art Unit(s)
3304, 3711
Total Applications
2370
Issued Applications
1401
Pending Applications
116
Abandoned Applications
862

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18063044 [patent_doc_number] => 20220394131 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-12-08 [patent_title] => MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION [patent_app_type] => utility [patent_app_number] => 17/888847 [patent_app_country] => US [patent_app_date] => 2022-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6494 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17888847 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/888847
Machine-learning system for incoming call driver prediction Aug 15, 2022 Issued
Array ( [id] => 19756444 [patent_doc_number] => 20250045009 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-02-06 [patent_title] => EDGE DATA CACHING IN A MEDIA PLAYBACK SYSTEM [patent_app_type] => utility [patent_app_number] => 18/682392 [patent_app_country] => US [patent_app_date] => 2022-08-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 34760 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18682392 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/682392
EDGE DATA CACHING IN A MEDIA PLAYBACK SYSTEM Aug 7, 2022 Pending
Array ( [id] => 18022700 [patent_doc_number] => 20220374199 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-24 [patent_title] => ELECTRONIC DEVICE AND METHOD FOR OPERATING AUDIO BASED ON PRIVACY [patent_app_type] => utility [patent_app_number] => 17/874841 [patent_app_country] => US [patent_app_date] => 2022-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18414 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17874841 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/874841
Electronic device and method for operating audio based on privacy Jul 26, 2022 Issued
Array ( [id] => 18508515 [patent_doc_number] => 11706347 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-07-18 [patent_title] => Systems and methods for intercepting communications [patent_app_type] => utility [patent_app_number] => 17/872844 [patent_app_country] => US [patent_app_date] => 2022-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4938 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 56 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17872844 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/872844
Systems and methods for intercepting communications Jul 24, 2022 Issued
Array ( [id] => 18143538 [patent_doc_number] => 20230017387 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-01-19 [patent_title] => SIGNAL PROCESSING METHOD AND SIGNAL PROCESSING DEVICE [patent_app_type] => utility [patent_app_number] => 17/864229 [patent_app_country] => US [patent_app_date] => 2022-07-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7455 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 144 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17864229 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/864229
Signal processing method and signal processing device Jul 12, 2022 Issued
Array ( [id] => 18867258 [patent_doc_number] => 20230421695 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-28 [patent_title] => SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY DIVERGENCE IN CONTACT CENTER QUALITY PROCESSES [patent_app_type] => utility [patent_app_number] => 17/850481 [patent_app_country] => US [patent_app_date] => 2022-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4684 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17850481 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/850481
System and methods of identifying and utilizing agent credibility divergence in contact center quality processes Jun 26, 2022 Issued
Array ( [id] => 17934569 [patent_doc_number] => 20220329695 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-13 [patent_title] => CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/846748 [patent_app_country] => US [patent_app_date] => 2022-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10861 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -31 [patent_words_short_claim] => 170 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17846748 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/846748
Contact center system Jun 21, 2022 Issued
Array ( [id] => 19689743 [patent_doc_number] => 20250008288 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-02 [patent_title] => A Method and Apparatus for AR Rendering Adaptation [patent_app_type] => utility [patent_app_number] => 18/576801 [patent_app_country] => US [patent_app_date] => 2022-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21744 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18576801 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/576801
A Method and Apparatus for AR Rendering Adaptation Jun 21, 2022 Pending
Array ( [id] => 18089691 [patent_doc_number] => 11539837 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-12-27 [patent_title] => Mechanisms for scheduling outbound calls from call centers [patent_app_type] => utility [patent_app_number] => 17/748893 [patent_app_country] => US [patent_app_date] => 2022-05-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 14 [patent_no_of_words] => 6203 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17748893 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/748893
Mechanisms for scheduling outbound calls from call centers May 18, 2022 Issued
Array ( [id] => 18358708 [patent_doc_number] => 11647120 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-05-09 [patent_title] => System and method for redirecting inbound-voice-interactions to digital channels in a contact center [patent_app_type] => utility [patent_app_number] => 17/746992 [patent_app_country] => US [patent_app_date] => 2022-05-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6157 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 351 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17746992 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/746992
System and method for redirecting inbound-voice-interactions to digital channels in a contact center May 17, 2022 Issued
Array ( [id] => 18640634 [patent_doc_number] => 11765270 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-09-19 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 17/742144 [patent_app_country] => US [patent_app_date] => 2022-05-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9056 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17742144 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/742144
Methods for linking recommendations May 10, 2022 Issued
Array ( [id] => 17833911 [patent_doc_number] => 20220271215 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-25 [patent_title] => LAMINATED PIEZOELECTRIC ELEMENT [patent_app_type] => utility [patent_app_number] => 17/741859 [patent_app_country] => US [patent_app_date] => 2022-05-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13198 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 294 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17741859 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/741859
LAMINATED PIEZOELECTRIC ELEMENT May 10, 2022 Abandoned
Array ( [id] => 18671176 [patent_doc_number] => 11778099 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-03 [patent_title] => Systems and methods relating to predictive routing and occupancy balancing [patent_app_type] => utility [patent_app_number] => 17/740061 [patent_app_country] => US [patent_app_date] => 2022-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 16646 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 211 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17740061 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/740061
Systems and methods relating to predictive routing and occupancy balancing May 8, 2022 Issued
Array ( [id] => 18744691 [patent_doc_number] => 20230353680 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-02 [patent_title] => Shared Speakerphone System for Multiple Devices in a Conference Room [patent_app_type] => utility [patent_app_number] => 17/734011 [patent_app_country] => US [patent_app_date] => 2022-04-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4450 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17734011 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/734011
Shared speakerphone system for multiple devices in a conference room Apr 29, 2022 Issued
Array ( [id] => 18744688 [patent_doc_number] => 20230353677 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-02 [patent_title] => CONTACT CENTER CONTINUOUS AVATAR VISUAL EXPERIENCE [patent_app_type] => utility [patent_app_number] => 17/733734 [patent_app_country] => US [patent_app_date] => 2022-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11562 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17733734 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/733734
Contact center continuous avatar visual experience Apr 28, 2022 Issued
Array ( [id] => 20483470 [patent_doc_number] => 12531948 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2026-01-20 [patent_title] => Contact center evolution model [patent_app_type] => utility [patent_app_number] => 17/731113 [patent_app_country] => US [patent_app_date] => 2022-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6699 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 51 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17731113 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/731113
Contact center evolution model Apr 26, 2022 Issued
Array ( [id] => 18031194 [patent_doc_number] => 11514385 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-29 [patent_title] => Agent coaching system [patent_app_type] => utility [patent_app_number] => 17/727954 [patent_app_country] => US [patent_app_date] => 2022-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 14441 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17727954 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/727954
Agent coaching system Apr 24, 2022 Issued
Array ( [id] => 19728252 [patent_doc_number] => 20250031003 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-23 [patent_title] => SPATIALLY-BOUNDED AUDIO ELEMENTS WITH DERIVED INTERIOR REPRESENTATION [patent_app_type] => utility [patent_app_number] => 18/286736 [patent_app_country] => US [patent_app_date] => 2022-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9626 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18286736 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/286736
SPATIALLY-BOUNDED AUDIO ELEMENTS WITH DERIVED INTERIOR REPRESENTATION Apr 13, 2022 Pending
Array ( [id] => 18681517 [patent_doc_number] => 20230319186 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-10-05 [patent_title] => TOTAL SCREEN RECORDING SYSTEM AND METHODS [patent_app_type] => utility [patent_app_number] => 17/713413 [patent_app_country] => US [patent_app_date] => 2022-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3483 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17713413 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/713413
Total screen recording system and methods Apr 4, 2022 Issued
Array ( [id] => 18705267 [patent_doc_number] => 11791789 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-17 [patent_title] => Audio signal processing method and device for controlling loudness level [patent_app_type] => utility [patent_app_number] => 17/700494 [patent_app_country] => US [patent_app_date] => 2022-03-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 22 [patent_no_of_words] => 21472 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17700494 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/700494
Audio signal processing method and device for controlling loudness level Mar 21, 2022 Issued
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