Search

William R. H. Clark

Examiner (ID: 17095)

Most Active Art Unit
1512
Art Unit(s)
1512, 1713, 1501
Total Applications
543
Issued Applications
396
Pending Applications
14
Abandoned Applications
133

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18689390 [patent_doc_number] => 11785144 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-10 [patent_title] => Methods for handling voice and data teleservices through mobile devices with asynchronous communication [patent_app_type] => utility [patent_app_number] => 17/362221 [patent_app_country] => US [patent_app_date] => 2021-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5961 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 209 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17362221 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/362221
Methods for handling voice and data teleservices through mobile devices with asynchronous communication Jun 28, 2021 Issued
Array ( [id] => 17909712 [patent_doc_number] => 11463589 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-04 [patent_title] => Domestic long-distance call route generation [patent_app_type] => utility [patent_app_number] => 17/361179 [patent_app_country] => US [patent_app_date] => 2021-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 15550 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 266 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17361179 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/361179
Domestic long-distance call route generation Jun 27, 2021 Issued
Array ( [id] => 18063370 [patent_doc_number] => 20220394457 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-12-08 [patent_title] => DYNAMIC EMBEDDED-SIM CONFIGURATION [patent_app_type] => utility [patent_app_number] => 17/336501 [patent_app_country] => US [patent_app_date] => 2021-06-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4967 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 76 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17336501 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/336501
Dynamic embedded-sim configuration Jun 1, 2021 Issued
Array ( [id] => 17056972 [patent_doc_number] => 20210266406 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-26 [patent_title] => SYSTEMS AND METHODS FOR SEARCH BASED CALL ROUTING [patent_app_type] => utility [patent_app_number] => 17/317196 [patent_app_country] => US [patent_app_date] => 2021-05-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13456 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 185 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17317196 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/317196
Systems and methods for search based call routing May 10, 2021 Issued
Array ( [id] => 17056970 [patent_doc_number] => 20210266404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-26 [patent_title] => COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 17/314778 [patent_app_country] => US [patent_app_date] => 2021-05-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6009 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 71 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17314778 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/314778
Communication session hold time management in a contact center May 6, 2021 Issued
Array ( [id] => 18293163 [patent_doc_number] => 11622044 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-04-04 [patent_title] => Systems and methods for location based call routing [patent_app_type] => utility [patent_app_number] => 17/306547 [patent_app_country] => US [patent_app_date] => 2021-05-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7814 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 212 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17306547 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/306547
Systems and methods for location based call routing May 2, 2021 Issued
Array ( [id] => 17545221 [patent_doc_number] => 11310365 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-19 [patent_title] => Agent action ranking system [patent_app_type] => utility [patent_app_number] => 17/306285 [patent_app_country] => US [patent_app_date] => 2021-05-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 13229 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17306285 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/306285
Agent action ranking system May 2, 2021 Issued
Array ( [id] => 19981173 [patent_doc_number] => 12348668 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-07-01 [patent_title] => System and method for identifying call status in real-time [patent_app_type] => utility [patent_app_number] => 17/233447 [patent_app_country] => US [patent_app_date] => 2021-04-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 0 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 266 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17233447 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/233447
System and method for identifying call status in real-time Apr 16, 2021 Issued
Array ( [id] => 18033136 [patent_doc_number] => 11516342 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-29 [patent_title] => Calling contacts using a wireless handheld computing device in combination with a communication link establishment and management system [patent_app_type] => utility [patent_app_number] => 17/231539 [patent_app_country] => US [patent_app_date] => 2021-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 27 [patent_figures_cnt] => 27 [patent_no_of_words] => 20329 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17231539 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/231539
Calling contacts using a wireless handheld computing device in combination with a communication link establishment and management system Apr 14, 2021 Issued
Array ( [id] => 16996542 [patent_doc_number] => 20210234963 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-29 [patent_title] => CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION [patent_app_type] => utility [patent_app_number] => 17/231746 [patent_app_country] => US [patent_app_date] => 2021-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19564 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -36 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17231746 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/231746
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION Apr 14, 2021 Abandoned
Array ( [id] => 17934511 [patent_doc_number] => 20220329637 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-13 [patent_title] => ENHANCED CALL CONTENT DELIVERY WITH MESSAGE CODE [patent_app_type] => utility [patent_app_number] => 17/229841 [patent_app_country] => US [patent_app_date] => 2021-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10845 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 63 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17229841 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/229841
Enhanced call content delivery with message code Apr 12, 2021 Issued
Array ( [id] => 17934564 [patent_doc_number] => 20220329690 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-13 [patent_title] => PROVIDING ENHANCED CALL CONTENT [patent_app_type] => utility [patent_app_number] => 17/229847 [patent_app_country] => US [patent_app_date] => 2021-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10862 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17229847 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/229847
Providing enhanced call content Apr 12, 2021 Issued
Array ( [id] => 19548052 [patent_doc_number] => 20240365088 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-10-31 [patent_title] => POLICY COORDINATION METHOD FOR GROUP OF USER EQUIPMENTAND COMMUNICATION DEVICE [patent_app_type] => utility [patent_app_number] => 18/553436 [patent_app_country] => US [patent_app_date] => 2021-03-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15059 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18553436 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/553436
POLICY COORDINATION METHOD FOR GROUP OF USER EQUIPMENTAND COMMUNICATION DEVICE Mar 29, 2021 Pending
Array ( [id] => 19072496 [patent_doc_number] => 20240106922 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-03-28 [patent_title] => Call Method and Terminal, and Non-transitory Computer-Readable Storage Medium [patent_app_type] => utility [patent_app_number] => 17/637816 [patent_app_country] => US [patent_app_date] => 2021-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14488 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17637816 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/637816
Call method and terminal, and non-transitory computer-readable storage medium Mar 28, 2021 Issued
Array ( [id] => 17501876 [patent_doc_number] => 11290597 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-03-29 [patent_title] => Managing a plurality of topics in a user interaction through a plurality of agents in a contact center [patent_app_type] => utility [patent_app_number] => 17/205321 [patent_app_country] => US [patent_app_date] => 2021-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9289 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 160 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17205321 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/205321
Managing a plurality of topics in a user interaction through a plurality of agents in a contact center Mar 17, 2021 Issued
Array ( [id] => 18308422 [patent_doc_number] => 20230112322 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-13 [patent_title] => POSTPONED REPORTING OF AT LEAST ONE POSITIONING STATE INFORMATION (PSI) REPORT ELEMENT [patent_app_type] => utility [patent_app_number] => 17/910767 [patent_app_country] => US [patent_app_date] => 2021-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 30289 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -30 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17910767 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/910767
POSTPONED REPORTING OF AT LEAST ONE POSITIONING STATE INFORMATION (PSI) REPORT ELEMENT Mar 16, 2021 Pending
Array ( [id] => 16934619 [patent_doc_number] => 20210200508 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-01 [patent_title] => SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR CONTROLLING THE AUDIO LEVELS OF MULTIPLE SIMULTANEOUS COMMUNICATION CHANNELS [patent_app_type] => utility [patent_app_number] => 17/202816 [patent_app_country] => US [patent_app_date] => 2021-03-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6655 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 257 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17202816 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/202816
Systems, methods and computer program products for controlling the audio levels of multiple simultaneous communication channels Mar 15, 2021 Issued
Array ( [id] => 18017447 [patent_doc_number] => 11509767 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-22 [patent_title] => Status prompt multimedia playing method and system, and apparatus [patent_app_type] => utility [patent_app_number] => 17/200285 [patent_app_country] => US [patent_app_date] => 2021-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 8645 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17200285 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/200285
Status prompt multimedia playing method and system, and apparatus Mar 11, 2021 Issued
Array ( [id] => 17240586 [patent_doc_number] => 11184483 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-11-23 [patent_title] => Forecasting and dynamic routing for service environments [patent_app_type] => utility [patent_app_number] => 17/198016 [patent_app_country] => US [patent_app_date] => 2021-03-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11691 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 173 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17198016 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/198016
Forecasting and dynamic routing for service environments Mar 9, 2021 Issued
Array ( [id] => 18220561 [patent_doc_number] => 11595520 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-28 [patent_title] => Conference calls and meetings via electronic messaging interface [patent_app_type] => utility [patent_app_number] => 17/192001 [patent_app_country] => US [patent_app_date] => 2021-03-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 35 [patent_figures_cnt] => 39 [patent_no_of_words] => 24648 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 309 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17192001 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/192001
Conference calls and meetings via electronic messaging interface Mar 3, 2021 Issued
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