Search

Yuk Ting Choi

Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )

Most Active Art Unit
2164
Art Unit(s)
2169, 2164, 2153
Total Applications
716
Issued Applications
487
Pending Applications
63
Abandoned Applications
194

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16717011 [patent_doc_number] => 20210084158 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => SYSTEM FOR INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699641 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14084 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699641 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699641
SYSTEM FOR INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Nov 29, 2019 Abandoned
Array ( [id] => 16717023 [patent_doc_number] => 20210084170 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => SYSTEM OF CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699650 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14084 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699650 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699650
SYSTEM OF CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Nov 29, 2019 Abandoned
Array ( [id] => 18580063 [patent_doc_number] => 11736608 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-22 [patent_title] => Call control method and apparatus, and storage medium and terminal device [patent_app_type] => utility [patent_app_number] => 17/608271 [patent_app_country] => US [patent_app_date] => 2019-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 8 [patent_no_of_words] => 9007 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17608271 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/608271
Call control method and apparatus, and storage medium and terminal device Nov 28, 2019 Issued
Array ( [id] => 17560246 [patent_doc_number] => 11316980 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-26 [patent_title] => Agent to bot transfer [patent_app_type] => utility [patent_app_number] => 16/695401 [patent_app_country] => US [patent_app_date] => 2019-11-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11819 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 241 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16695401 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/695401
Agent to bot transfer Nov 25, 2019 Issued
Array ( [id] => 15876251 [patent_doc_number] => 20200145529 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-07 [patent_title] => MANAGEMENT OF A COMMUNICATION CALL BETWEEN A CALLER COMMUNICATIONS TERMINAL, HAVING A MAIN CALL IDENTIFIER AND A SECONDARY CALL IDENTIFIER, AND A CALLED COMMUNICATIONS TERMINAL [patent_app_type] => utility [patent_app_number] => 16/674615 [patent_app_country] => US [patent_app_date] => 2019-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8602 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16674615 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/674615
Management of a communication call between a caller communications terminal, having a main call identifier and a secondary call identifier, and a called communications terminal Nov 4, 2019 Issued
Array ( [id] => 16561505 [patent_doc_number] => 20210006654 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => METHOD FOR CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATION [patent_app_type] => utility [patent_app_number] => 16/669652 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11195 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 94 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16669652 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/669652
METHOD FOR CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATION Oct 30, 2019 Abandoned
Array ( [id] => 16561507 [patent_doc_number] => 20210006656 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATOR [patent_app_type] => utility [patent_app_number] => 16/669656 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11194 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16669656 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/669656
CONTACT-CENTER MOBILE VIRTUAL NETWORK OPERATOR Oct 30, 2019 Abandoned
Array ( [id] => 16811209 [patent_doc_number] => 20210133764 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => METHODS AND SYSTEMS FOR VIRTUAL AGENTS TO CHECK CALLER IDENTITY VIA MULTI CHANNELS [patent_app_type] => utility [patent_app_number] => 16/668378 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8357 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668378 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668378
METHODS AND SYSTEMS FOR VIRTUAL AGENTS TO CHECK CALLER IDENTITY VIA MULTI CHANNELS Oct 29, 2019 Abandoned
Array ( [id] => 19886130 [patent_doc_number] => 12271848 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-04-08 [patent_title] => Systems and methods for recommending rules for routing calls [patent_app_type] => utility [patent_app_number] => 16/666496 [patent_app_country] => US [patent_app_date] => 2019-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5391 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 180 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16666496 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/666496
Systems and methods for recommending rules for routing calls Oct 28, 2019 Issued
Array ( [id] => 17879624 [patent_doc_number] => 11451664 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-09-20 [patent_title] => Objective training and evaluation [patent_app_type] => utility [patent_app_number] => 16/662783 [patent_app_country] => US [patent_app_date] => 2019-10-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9152 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 280 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16662783 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/662783
Objective training and evaluation Oct 23, 2019 Issued
Array ( [id] => 15445301 [patent_doc_number] => 20200036834 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-30 [patent_title] => INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING AND ENHANCEMENT IN A CONTACT CENTER ENVIRONMENT [patent_app_type] => utility [patent_app_number] => 16/591096 [patent_app_country] => US [patent_app_date] => 2019-10-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14833 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 200 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16591096 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/591096
Intermediary device for data message network routing and enhancement in a contact center environment Oct 1, 2019 Issued
Array ( [id] => 16537813 [patent_doc_number] => 10880437 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-29 [patent_title] => Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication [patent_app_type] => utility [patent_app_number] => 16/575857 [patent_app_country] => US [patent_app_date] => 2019-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 27 [patent_figures_cnt] => 27 [patent_no_of_words] => 33546 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 271 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16575857 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/575857
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Sep 18, 2019 Issued
Array ( [id] => 16708836 [patent_doc_number] => 10958786 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-03-23 [patent_title] => Graphical user interface for managing multiple agent communication sessions in a contact center [patent_app_type] => utility [patent_app_number] => 16/568648 [patent_app_country] => US [patent_app_date] => 2019-09-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 25378 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 410 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16568648 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/568648
Graphical user interface for managing multiple agent communication sessions in a contact center Sep 11, 2019 Issued
Array ( [id] => 16678861 [patent_doc_number] => 20210067627 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-04 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/551285 [patent_app_country] => US [patent_app_date] => 2019-08-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4733 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16551285 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/551285
Techniques for behavioral pairing in a task assignment system Aug 25, 2019 Issued
Array ( [id] => 18984358 [patent_doc_number] => 11909555 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-20 [patent_title] => System and method for establishing an intervehicle communication for at least a first and second commercial vehicle [patent_app_type] => utility [patent_app_number] => 17/272478 [patent_app_country] => US [patent_app_date] => 2019-08-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 2678 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17272478 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/272478
System and method for establishing an intervehicle communication for at least a first and second commercial vehicle Aug 5, 2019 Issued
Array ( [id] => 16546461 [patent_doc_number] => 20200412876 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-31 [patent_title] => ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOMES OVERLOADED [patent_app_type] => utility [patent_app_number] => 16/457391 [patent_app_country] => US [patent_app_date] => 2019-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6900 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16457391 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/457391
ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOMES OVERLOADED Jun 27, 2019 Abandoned
Array ( [id] => 17994574 [patent_doc_number] => 20220360611 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-10 [patent_title] => CONTROL APPARATUS, CONTROL METHOD AND PROGRAM [patent_app_type] => utility [patent_app_number] => 17/618735 [patent_app_country] => US [patent_app_date] => 2019-06-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4495 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -3 [patent_words_short_claim] => 179 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17618735 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/618735
Control apparatus, control method and program for allocation of operators to session boarder controllers Jun 24, 2019 Issued
Array ( [id] => 18049031 [patent_doc_number] => 11522995 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-12-06 [patent_title] => Number management system, number management method, and number management device [patent_app_type] => utility [patent_app_number] => 17/253026 [patent_app_country] => US [patent_app_date] => 2019-06-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 9 [patent_no_of_words] => 7464 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17253026 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/253026
Number management system, number management method, and number management device Jun 20, 2019 Issued
Array ( [id] => 15908875 [patent_doc_number] => 20200153959 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-14 [patent_title] => Method and System for Implementing Telephone Solicitation Prevention [patent_app_type] => utility [patent_app_number] => 16/425711 [patent_app_country] => US [patent_app_date] => 2019-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19905 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 333 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16425711 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/425711
Method and system for implementing telephone solicitation prevention May 28, 2019 Issued
Array ( [id] => 14906845 [patent_doc_number] => 20190297188 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-09-26 [patent_title] => Automatic Call Blocking and Routing System and Method [patent_app_type] => utility [patent_app_number] => 16/423272 [patent_app_country] => US [patent_app_date] => 2019-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7106 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -22 [patent_words_short_claim] => 274 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16423272 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/423272
Automatic Call Blocking and Routing System and Method May 27, 2019 Abandoned
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