Search

Yuk Ting Choi

Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )

Most Active Art Unit
2164
Art Unit(s)
2169, 2164, 2153
Total Applications
716
Issued Applications
487
Pending Applications
63
Abandoned Applications
194

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17041792 [patent_doc_number] => 20210258428 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-19 [patent_title] => Method for processing messages by a device of a Voice over IP network [patent_app_type] => utility [patent_app_number] => 17/251484 [patent_app_country] => US [patent_app_date] => 2019-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8726 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17251484 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/251484
Method for processing messages by a device of a voice over IP network May 27, 2019 Issued
Array ( [id] => 18106563 [patent_doc_number] => 11546471 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-03 [patent_title] => System and method for queuing a communication session [patent_app_type] => utility [patent_app_number] => 16/413991 [patent_app_country] => US [patent_app_date] => 2019-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 6940 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16413991 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/413991
System and method for queuing a communication session May 15, 2019 Issued
Array ( [id] => 16747598 [patent_doc_number] => 10972609 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-06 [patent_title] => Caller deflection and response system and method [patent_app_type] => utility [patent_app_number] => 16/398652 [patent_app_country] => US [patent_app_date] => 2019-04-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 9571 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 279 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16398652 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/398652
Caller deflection and response system and method Apr 29, 2019 Issued
Array ( [id] => 15276731 [patent_doc_number] => 20190387100 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-12-19 [patent_title] => AUTOMATED SCHEDULING OF CONTACT CENTER AGENTS USING REAL-TIME ANALYTICS [patent_app_type] => utility [patent_app_number] => 16/392245 [patent_app_country] => US [patent_app_date] => 2019-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8470 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16392245 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/392245
AUTOMATED SCHEDULING OF CONTACT CENTER AGENTS USING REAL-TIME ANALYTICS Apr 22, 2019 Abandoned
Array ( [id] => 17071610 [patent_doc_number] => 20210273828 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-09-02 [patent_title] => COMMUNICATION CONTROL DEVICE, MEDIA TRANSMISSION METHOD, AND MEDIA TRANSMISSION PROGRAM [patent_app_type] => utility [patent_app_number] => 17/049615 [patent_app_country] => US [patent_app_date] => 2019-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3711 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 87 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17049615 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/049615
COMMUNICATION CONTROL DEVICE, MEDIA TRANSMISSION METHOD, AND MEDIA TRANSMISSION PROGRAM Apr 18, 2019 Abandoned
Array ( [id] => 16349591 [patent_doc_number] => 20200314242 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-01 [patent_title] => AGENT-TO-AGENT CONSULTATION AS FORMALLY MANAGED CHANNEL FOR ASSISTANCE [patent_app_type] => utility [patent_app_number] => 16/370462 [patent_app_country] => US [patent_app_date] => 2019-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9976 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 87 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16370462 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/370462
Managed channel for agent-to-agent consultation Mar 28, 2019 Issued
Array ( [id] => 16349593 [patent_doc_number] => 20200314244 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-01 [patent_title] => ONE-TO-MANY AGENT-TO-AGENT CONSULTATION [patent_app_type] => utility [patent_app_number] => 16/370535 [patent_app_country] => US [patent_app_date] => 2019-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11851 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16370535 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/370535
ONE-TO-MANY AGENT-TO-AGENT CONSULTATION Mar 28, 2019 Abandoned
Array ( [id] => 16349594 [patent_doc_number] => 20200314245 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-01 [patent_title] => ARTIFICIAL INTELLIGENCE DRIVEN CALL ROUTING SYSTEM [patent_app_type] => utility [patent_app_number] => 16/365122 [patent_app_country] => US [patent_app_date] => 2019-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9098 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 19 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16365122 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/365122
ARTIFICIAL INTELLIGENCE DRIVEN CALL ROUTING SYSTEM Mar 25, 2019 Abandoned
Array ( [id] => 17079109 [patent_doc_number] => 11115536 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-07 [patent_title] => Dynamic precision queue routing [patent_app_type] => utility [patent_app_number] => 16/363161 [patent_app_country] => US [patent_app_date] => 2019-03-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 9 [patent_no_of_words] => 6332 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 31 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16363161 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/363161
Dynamic precision queue routing Mar 24, 2019 Issued
Array ( [id] => 14906853 [patent_doc_number] => 20190297192 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-09-26 [patent_title] => DYNAMIC COMMUNICATION MANAGEMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/355548 [patent_app_country] => US [patent_app_date] => 2019-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7715 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16355548 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/355548
Dynamic communication management system Mar 14, 2019 Issued
Array ( [id] => 16302295 [patent_doc_number] => 20200288018 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-10 [patent_title] => PRIORITY RECONNECTION OF DROPPED NODES FROM A NETWORK [patent_app_type] => utility [patent_app_number] => 16/291549 [patent_app_country] => US [patent_app_date] => 2019-03-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8948 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16291549 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/291549
PRIORITY RECONNECTION OF DROPPED NODES FROM A NETWORK Mar 3, 2019 Abandoned
Array ( [id] => 18033138 [patent_doc_number] => 11516344 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-29 [patent_title] => Systems and methods for assigning contacts in a blended contact center [patent_app_type] => utility [patent_app_number] => 16/260893 [patent_app_country] => US [patent_app_date] => 2019-01-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 15 [patent_no_of_words] => 12856 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16260893 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/260893
Systems and methods for assigning contacts in a blended contact center Jan 28, 2019 Issued
Array ( [id] => 16195369 [patent_doc_number] => 20200236218 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-23 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/250495 [patent_app_country] => US [patent_app_date] => 2019-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4189 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 62 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16250495 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/250495
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM Jan 16, 2019 Abandoned
Array ( [id] => 19979277 [patent_doc_number] => 12346754 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-07-01 [patent_title] => Method, system, and server for reducing noise in a workspace [patent_app_type] => utility [patent_app_number] => 16/772866 [patent_app_country] => US [patent_app_date] => 2018-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 0 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16772866 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/772866
Method, system, and server for reducing noise in a workspace Dec 19, 2018 Issued
Array ( [id] => 14223483 [patent_doc_number] => 20190124127 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-04-25 [patent_title] => METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPLE CHANNELS [patent_app_type] => utility [patent_app_number] => 16/228143 [patent_app_country] => US [patent_app_date] => 2018-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11171 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 156 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16228143 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/228143
METHOD AND APPARATUS FOR OPTIMIZING CUSTOMER SERVICE ACROSS MULTIPLE CHANNELS Dec 19, 2018 Abandoned
Array ( [id] => 16023585 [patent_doc_number] => 20200186636 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-06-11 [patent_title] => ENABLING CALL TRANSFER USING HEADSET [patent_app_type] => utility [patent_app_number] => 16/211759 [patent_app_country] => US [patent_app_date] => 2018-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6932 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16211759 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/211759
ENABLING CALL TRANSFER USING HEADSET Dec 5, 2018 Abandoned
Array ( [id] => 14112917 [patent_doc_number] => 20190098134 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-03-28 [patent_title] => TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/198419 [patent_app_country] => US [patent_app_date] => 2018-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6427 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16198419 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/198419
Techniques for benchmarking performance in a contact center system Nov 20, 2018 Issued
Array ( [id] => 15908887 [patent_doc_number] => 20200153965 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-14 [patent_title] => CALLER DEFLECTION AND RESPONSE SYSTEM AND METHOD [patent_app_type] => utility [patent_app_number] => 16/186502 [patent_app_country] => US [patent_app_date] => 2018-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7118 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -28 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16186502 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/186502
CALLER DEFLECTION AND RESPONSE SYSTEM AND METHOD Nov 9, 2018 Abandoned
Array ( [id] => 16654624 [patent_doc_number] => 10931825 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-02-23 [patent_title] => Contact center interaction routing using machine learning [patent_app_type] => utility [patent_app_number] => 16/172086 [patent_app_country] => US [patent_app_date] => 2018-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 8464 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 251 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16172086 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/172086
Contact center interaction routing using machine learning Oct 25, 2018 Issued
Array ( [id] => 18521567 [patent_doc_number] => 11711470 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-07-25 [patent_title] => Distributed parallel queueing for call management [patent_app_type] => utility [patent_app_number] => 16/156596 [patent_app_country] => US [patent_app_date] => 2018-10-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4365 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 249 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16156596 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/156596
Distributed parallel queueing for call management Oct 9, 2018 Issued
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