Search

Yuk Ting Choi

Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )

Most Active Art Unit
2164
Art Unit(s)
2169, 2164, 2153
Total Applications
716
Issued Applications
487
Pending Applications
63
Abandoned Applications
194

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 14861741 [patent_doc_number] => 10419619 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-09-17 [patent_title] => Audio processing for multi-participant communication systems [patent_app_type] => utility [patent_app_number] => 15/672046 [patent_app_country] => US [patent_app_date] => 2017-08-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4935 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 235 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15672046 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/672046
Audio processing for multi-participant communication systems Aug 7, 2017 Issued
Array ( [id] => 12163704 [patent_doc_number] => 20180034970 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-02-01 [patent_title] => 'SYSTEM AND METHOD FOR FACILITATING SETUP AND JOINING OF CONFERENCE CALLS' [patent_app_type] => utility [patent_app_number] => 15/666130 [patent_app_country] => US [patent_app_date] => 2017-08-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4426 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15666130 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/666130
System and method for facilitating setup and joining of conference calls Jul 31, 2017 Issued
Array ( [id] => 12028060 [patent_doc_number] => 20170318159 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-02 [patent_title] => 'METHOD AND SYSTEM FOR ESTABLISHING TELECOMMUNICATIONS LINKS' [patent_app_type] => utility [patent_app_number] => 15/642549 [patent_app_country] => US [patent_app_date] => 2017-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5806 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15642549 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/642549
METHOD AND SYSTEM FOR ESTABLISHING TELECOMMUNICATIONS LINKS Jul 5, 2017 Abandoned
Array ( [id] => 14787137 [patent_doc_number] => 20190268466 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-29 [patent_title] => NUMBER PORTABILITY INFORMATION MANAGEMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/320364 [patent_app_country] => US [patent_app_date] => 2017-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17582 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16320364 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/320364
NUMBER PORTABILITY INFORMATION MANAGEMENT SYSTEM Jun 27, 2017 Abandoned
Array ( [id] => 16967343 [patent_doc_number] => 20210218842 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-15 [patent_title] => METHOD, DEVICE, SERVER AND STORAGE MEDIUM OF AGENT ALLOCATION [patent_app_type] => utility [patent_app_number] => 16/085353 [patent_app_country] => US [patent_app_date] => 2017-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7387 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16085353 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/085353
METHOD, DEVICE, SERVER AND STORAGE MEDIUM OF AGENT ALLOCATION Jun 27, 2017 Abandoned
Array ( [id] => 13632231 [patent_doc_number] => 20180367670 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-12-20 [patent_title] => Virtual Office Receptionist [patent_app_type] => utility [patent_app_number] => 15/628446 [patent_app_country] => US [patent_app_date] => 2017-06-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10020 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15628446 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/628446
Virtual office receptionist Jun 19, 2017 Issued
Array ( [id] => 13632235 [patent_doc_number] => 20180367672 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-12-20 [patent_title] => SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS [patent_app_type] => utility [patent_app_number] => 15/625585 [patent_app_country] => US [patent_app_date] => 2017-06-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15595 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15625585 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/625585
Systems and methods for sizing modular routing applications Jun 15, 2017 Issued
Array ( [id] => 13561243 [patent_doc_number] => 20180332169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-11-15 [patent_title] => PERSONALIZATION OF VIRTUAL ASSISTANT SKILLS BASED ON USER PROFILE INFORMATION [patent_app_type] => utility [patent_app_number] => 15/622742 [patent_app_country] => US [patent_app_date] => 2017-06-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9099 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15622742 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/622742
Personalization of virtual assistant skills based on user profile information Jun 13, 2017 Issued
Array ( [id] => 15013763 [patent_doc_number] => 10453032 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-22 [patent_title] => Customer service management system and method [patent_app_type] => utility [patent_app_number] => 15/614179 [patent_app_country] => US [patent_app_date] => 2017-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 8820 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 244 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15614179 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/614179
Customer service management system and method Jun 4, 2017 Issued
Array ( [id] => 16593210 [patent_doc_number] => 10902481 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-01-26 [patent_title] => Method and system for providing a seamless handoff from a voice channel to a call agent [patent_app_type] => utility [patent_app_number] => 15/602866 [patent_app_country] => US [patent_app_date] => 2017-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11462 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 270 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15602866 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/602866
Method and system for providing a seamless handoff from a voice channel to a call agent May 22, 2017 Issued
Array ( [id] => 15987333 [patent_doc_number] => 10674011 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-06-02 [patent_title] => Enhanced abandoned call recovery for a contact center [patent_app_type] => utility [patent_app_number] => 15/586524 [patent_app_country] => US [patent_app_date] => 2017-05-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 17372 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15586524 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/586524
Enhanced abandoned call recovery for a contact center May 3, 2017 Issued
Array ( [id] => 13231215 [patent_doc_number] => 10129399 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-13 [patent_title] => Systems and methods for automated call-handling and processing [patent_app_type] => utility [patent_app_number] => 15/499065 [patent_app_country] => US [patent_app_date] => 2017-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 6871 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15499065 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/499065
Systems and methods for automated call-handling and processing Apr 26, 2017 Issued
Array ( [id] => 13501651 [patent_doc_number] => 20180302368 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-10-18 [patent_title] => TELEPHONE NUMBER PROVISIONING USING LOCATION-BASED PARTITION KEYS [patent_app_type] => utility [patent_app_number] => 15/486535 [patent_app_country] => US [patent_app_date] => 2017-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7780 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15486535 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/486535
TELEPHONE NUMBER PROVISIONING USING LOCATION-BASED PARTITION KEYS Apr 12, 2017 Abandoned
Array ( [id] => 13394925 [patent_doc_number] => 20180249005 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-30 [patent_title] => SYSTEM AND METHOD FOR IDENTIFYING, AUTHENTICATING, AND PROCESSING AN AUTOMATED CALL [patent_app_type] => utility [patent_app_number] => 15/445876 [patent_app_country] => US [patent_app_date] => 2017-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14390 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 34 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15445876 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/445876
SYSTEM AND METHOD FOR IDENTIFYING, AUTHENTICATING, AND PROCESSING AN AUTOMATED CALL Feb 27, 2017 Abandoned
Array ( [id] => 12742480 [patent_doc_number] => 20180139327 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-17 [patent_title] => ENHANCING CUSTOMER SERVICE PROCESSING USING DATA ANALYTICS AND COGNITIVE COMPUTING [patent_app_type] => utility [patent_app_number] => 15/441527 [patent_app_country] => US [patent_app_date] => 2017-02-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6403 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15441527 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/441527
Enhancing customer service processing using data analytics and cognitive computing Feb 23, 2017 Issued
Array ( [id] => 14987845 [patent_doc_number] => 10447854 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-10-15 [patent_title] => Answering machine detection [patent_app_type] => utility [patent_app_number] => 15/438593 [patent_app_country] => US [patent_app_date] => 2017-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10402 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 325 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15438593 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/438593
Answering machine detection Feb 20, 2017 Issued
Array ( [id] => 18767873 [patent_doc_number] => 11818292 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-11-14 [patent_title] => Multimode service communication configuration [patent_app_type] => utility [patent_app_number] => 15/430671 [patent_app_country] => US [patent_app_date] => 2017-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 7307 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15430671 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/430671
Multimode service communication configuration Feb 12, 2017 Issued
Array ( [id] => 16434158 [patent_doc_number] => 10834264 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-10 [patent_title] => Systems and methods for simulating multiple call center balancing [patent_app_type] => utility [patent_app_number] => 15/426874 [patent_app_country] => US [patent_app_date] => 2017-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8794 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 345 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15426874 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/426874
Systems and methods for simulating multiple call center balancing Feb 6, 2017 Issued
Array ( [id] => 15017829 [patent_doc_number] => 10455090 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-10-22 [patent_title] => Intermediary device for data message network routing and enhancement in a contact center environment [patent_app_type] => utility [patent_app_number] => 15/411534 [patent_app_country] => US [patent_app_date] => 2017-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 14789 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 338 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15411534 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/411534
Intermediary device for data message network routing and enhancement in a contact center environment Jan 19, 2017 Issued
Array ( [id] => 14369469 [patent_doc_number] => 10306057 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-05-28 [patent_title] => Automatic call blocking and routing system and method [patent_app_type] => utility [patent_app_number] => 15/401403 [patent_app_country] => US [patent_app_date] => 2017-01-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 7054 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 274 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15401403 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/401403
Automatic call blocking and routing system and method Jan 8, 2017 Issued
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