
Yuk Ting Choi
Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )
| Most Active Art Unit | 2164 |
| Art Unit(s) | 2169, 2164, 2153 |
| Total Applications | 716 |
| Issued Applications | 487 |
| Pending Applications | 63 |
| Abandoned Applications | 194 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
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[patent_title] => Graphical user interface for managing multiple agent communication sessions in a contact center
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Array
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Array
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[patent_title] => ENHANCING CUSTOMER SERVICE PROCESSING USING DATA ANALYTICS AND COGNITIVE COMPUTING
[patent_app_type] => utility
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Array
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Array
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Array
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Array
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Array
(
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[patent_issue_date] => 2018-04-05
[patent_title] => EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION
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Array
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Array
(
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[patent_title] => Automated scheduling of contact center agents using real-time analytics
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Array
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Array
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Array
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Array
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Array
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Array
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Array
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Array
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Array
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