Search

Yuk Ting Choi

Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )

Most Active Art Unit
2164
Art Unit(s)
2169, 2164, 2153
Total Applications
716
Issued Applications
487
Pending Applications
63
Abandoned Applications
194

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 14987843 [patent_doc_number] => 10447853 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-15 [patent_title] => Graphical user interface for managing multiple agent communication sessions in a contact center [patent_app_type] => utility [patent_app_number] => 15/393509 [patent_app_country] => US [patent_app_date] => 2016-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 25350 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 311 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15393509 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/393509
Graphical user interface for managing multiple agent communication sessions in a contact center Dec 28, 2016 Issued
Array ( [id] => 11544111 [patent_doc_number] => 20170097937 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-06 [patent_title] => 'Populating a Database in a Communication System' [patent_app_type] => utility [patent_app_number] => 15/383806 [patent_app_country] => US [patent_app_date] => 2016-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 7512 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15383806 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/383806
Populating a Database in a Communication System Dec 18, 2016 Abandoned
Array ( [id] => 12742477 [patent_doc_number] => 20180139326 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-17 [patent_title] => ENHANCING CUSTOMER SERVICE PROCESSING USING DATA ANALYTICS AND COGNITIVE COMPUTING [patent_app_type] => utility [patent_app_number] => 15/354728 [patent_app_country] => US [patent_app_date] => 2016-11-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6358 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15354728 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/354728
Enhancing customer service processing using data analytics and cognitive computing Nov 16, 2016 Issued
Array ( [id] => 12719500 [patent_doc_number] => 20180131667 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-10 [patent_title] => SYSTEMS AND METHODS TO VERIFY OWNERSHIP OF A TELEPHONE NUMBER AND TO TRACK OWNERSHIP REASSIGNMENTS [patent_app_type] => utility [patent_app_number] => 15/348843 [patent_app_country] => US [patent_app_date] => 2016-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18652 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -27 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15348843 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/348843
SYSTEMS AND METHODS TO VERIFY OWNERSHIP OF A TELEPHONE NUMBER AND TO TRACK OWNERSHIP REASSIGNMENTS Nov 9, 2016 Abandoned
Array ( [id] => 12719929 [patent_doc_number] => 20180131810 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-10 [patent_title] => MACHINE LEARNING-BASED CUSTOMER CARE ROUTING [patent_app_type] => utility [patent_app_number] => 15/344293 [patent_app_country] => US [patent_app_date] => 2016-11-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13331 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15344293 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/344293
MACHINE LEARNING-BASED CUSTOMER CARE ROUTING Nov 3, 2016 Abandoned
Array ( [id] => 11440448 [patent_doc_number] => 20170041469 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-09 [patent_title] => 'MANAGEMENT SYSTEM, COMPUTER PROGRAM PRODUCT, AND MANAGEMENT METHOD' [patent_app_type] => utility [patent_app_number] => 15/297755 [patent_app_country] => US [patent_app_date] => 2016-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 23 [patent_figures_cnt] => 23 [patent_no_of_words] => 14360 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15297755 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/297755
MANAGEMENT SYSTEM, COMPUTER PROGRAM PRODUCT, AND MANAGEMENT METHOD Oct 18, 2016 Abandoned
Array ( [id] => 12653541 [patent_doc_number] => 20180109678 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-04-19 [patent_title] => PREDICTIVE VOICE-BASED CUSTOMER SUPPORT [patent_app_type] => utility [patent_app_number] => 15/295150 [patent_app_country] => US [patent_app_date] => 2016-10-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8060 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15295150 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/295150
PREDICTIVE VOICE-BASED CUSTOMER SUPPORT Oct 16, 2016 Abandoned
Array ( [id] => 12618084 [patent_doc_number] => 20180097858 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-04-05 [patent_title] => EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION [patent_app_type] => utility [patent_app_number] => 15/284764 [patent_app_country] => US [patent_app_date] => 2016-10-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5490 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15284764 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/284764
EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION Oct 3, 2016 Abandoned
Array ( [id] => 12618330 [patent_doc_number] => 20180097940 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-04-05 [patent_title] => SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 15/283003 [patent_app_country] => US [patent_app_date] => 2016-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12982 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15283003 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/283003
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER Sep 29, 2016 Abandoned
Array ( [id] => 14461801 [patent_doc_number] => 10326881 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-18 [patent_title] => Automated scheduling of contact center agents using real-time analytics [patent_app_type] => utility [patent_app_number] => 15/278030 [patent_app_country] => US [patent_app_date] => 2016-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 8425 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 302 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15278030 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/278030
Automated scheduling of contact center agents using real-time analytics Sep 27, 2016 Issued
Array ( [id] => 12599451 [patent_doc_number] => 20180091647 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-03-29 [patent_title] => CONTROLLING A GRAPHICAL USER INTERFACE FOR WORKFLOW [patent_app_type] => utility [patent_app_number] => 15/277348 [patent_app_country] => US [patent_app_date] => 2016-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7225 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 186 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15277348 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/277348
Controlling a graphical user interface for workflow Sep 26, 2016 Issued
Array ( [id] => 12264915 [patent_doc_number] => 20180084111 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-03-22 [patent_title] => 'SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS' [patent_app_type] => utility [patent_app_number] => 15/272304 [patent_app_country] => US [patent_app_date] => 2016-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 22749 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15272304 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/272304
System and method for managing multi-channel engagements Sep 20, 2016 Issued
Array ( [id] => 16912305 [patent_doc_number] => 11044360 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-06-22 [patent_title] => Dynamic direction of incoming calls [patent_app_type] => utility [patent_app_number] => 15/240290 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6811 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15240290 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/240290
Dynamic direction of incoming calls Aug 17, 2016 Issued
Array ( [id] => 13133937 [patent_doc_number] => 10084919 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-09-25 [patent_title] => System and method for agent driven system training [patent_app_type] => utility [patent_app_number] => 15/239895 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10507 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 199 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239895 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239895
System and method for agent driven system training Aug 17, 2016 Issued
Array ( [id] => 11460947 [patent_doc_number] => 20170054852 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION' [patent_app_type] => utility [patent_app_number] => 15/239924 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10454 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239924 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239924
SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION Aug 17, 2016 Abandoned
Array ( [id] => 11460940 [patent_doc_number] => 20170054846 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'SYSTEM AND METHOD FOR OPTIMIZED CALLBACK' [patent_app_type] => utility [patent_app_number] => 15/239967 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10819 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239967 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239967
SYSTEM AND METHOD FOR OPTIMIZED CALLBACK Aug 17, 2016 Abandoned
Array ( [id] => 11426211 [patent_doc_number] => 20170034357 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-02 [patent_title] => 'Systems and Methods for Making Low-Cost International Phone Calls' [patent_app_type] => utility [patent_app_number] => 15/224216 [patent_app_country] => US [patent_app_date] => 2016-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 37 [patent_figures_cnt] => 37 [patent_no_of_words] => 16033 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15224216 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/224216
Systems and Methods for Making Low-Cost International Phone Calls Jul 28, 2016 Abandoned
Array ( [id] => 12142009 [patent_doc_number] => 20180020092 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'Detection of a Spear-Phishing Phone Call' [patent_app_type] => utility [patent_app_number] => 15/209052 [patent_app_country] => US [patent_app_date] => 2016-07-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9465 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15209052 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/209052
Detection of a spear-phishing phone call Jul 12, 2016 Issued
Array ( [id] => 12142010 [patent_doc_number] => 20180020094 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'SYSTEM AND METHOD FOR A COGNITIVE SYSTEM PLUG-IN ANSWERING SUBJECT MATTER EXPERT QUESTIONS' [patent_app_type] => utility [patent_app_number] => 15/208137 [patent_app_country] => US [patent_app_date] => 2016-07-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9422 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15208137 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/208137
System and method for a cognitive system plug-in answering subject matter expert questions Jul 11, 2016 Issued
Array ( [id] => 11112058 [patent_doc_number] => 20160309030 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-20 [patent_title] => 'Procedure and Mechanism for Managing a Call to a Call Center' [patent_app_type] => utility [patent_app_number] => 15/193341 [patent_app_country] => US [patent_app_date] => 2016-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5398 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15193341 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/193341
Procedure and Mechanism for Managing a Call to a Call Center Jun 26, 2016 Abandoned
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