
Yuk Ting Choi
Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )
| Most Active Art Unit | 2164 |
| Art Unit(s) | 2169, 2164, 2153 |
| Total Applications | 716 |
| Issued Applications | 487 |
| Pending Applications | 63 |
| Abandoned Applications | 194 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 13422633
[patent_doc_number] => 20180262859
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-09-13
[patent_title] => METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS
[patent_app_type] => utility
[patent_app_number] => 15/738408
[patent_app_country] => US
[patent_app_date] => 2016-06-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 8496
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[patent_no_of_ind_claims] => -18
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[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15738408
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/738408 | METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS | Jun 23, 2016 | Abandoned |
Array
(
[id] => 11112055
[patent_doc_number] => 20160309027
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-20
[patent_title] => 'GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE'
[patent_app_type] => utility
[patent_app_number] => 15/192885
[patent_app_country] => US
[patent_app_date] => 2016-06-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
[patent_figures_cnt] => 12
[patent_no_of_words] => 7148
[patent_no_of_claims] => 19
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15192885
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/192885 | Graphical user interface and method for testing and visually representing telephony state | Jun 23, 2016 | Issued |
Array
(
[id] => 11089053
[patent_doc_number] => 20160286022
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-09-29
[patent_title] => 'TELEPHONE DEVICE AND MOBILE-PHONE LINKING METHOD'
[patent_app_type] => utility
[patent_app_number] => 15/179422
[patent_app_country] => US
[patent_app_date] => 2016-06-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 18
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[patent_no_of_words] => 17362
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15179422
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/179422 | Telephone device and mobile-phone linking method | Jun 9, 2016 | Issued |
Array
(
[id] => 13259543
[patent_doc_number] => 10142473
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2018-11-27
[patent_title] => Techniques for benchmarking performance in a contact center system
[patent_app_type] => utility
[patent_app_number] => 15/176899
[patent_app_country] => US
[patent_app_date] => 2016-06-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
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[patent_no_of_words] => 6387
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
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[patent_maintenance] => 1
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[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15176899
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/176899 | Techniques for benchmarking performance in a contact center system | Jun 7, 2016 | Issued |
Array
(
[id] => 12096515
[patent_doc_number] => 20170353608
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-12-07
[patent_title] => 'VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY'
[patent_app_type] => utility
[patent_app_number] => 15/172581
[patent_app_country] => US
[patent_app_date] => 2016-06-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
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[patent_no_of_words] => 8512
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15172581
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/172581 | Voice service routing system for accessibility | Jun 2, 2016 | Issued |
Array
(
[id] => 14096371
[patent_doc_number] => 10244116
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2019-03-26
[patent_title] => Service request routing using passive skill certification
[patent_app_type] => utility
[patent_app_number] => 15/161397
[patent_app_country] => US
[patent_app_date] => 2016-05-23
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
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[patent_no_of_words] => 6643
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[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15161397
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/161397 | Service request routing using passive skill certification | May 22, 2016 | Issued |
Array
(
[id] => 11058241
[patent_doc_number] => 20160255203
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-09-01
[patent_title] => 'AUDIO PROCESSING FOR MULTI-PARTICIPANT COMMUNICATION SYSTEMS'
[patent_app_type] => utility
[patent_app_number] => 15/150904
[patent_app_country] => US
[patent_app_date] => 2016-05-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 4975
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
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[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15150904
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/150904 | Audio processing for multi-participant communication systems | May 9, 2016 | Issued |
Array
(
[id] => 12028058
[patent_doc_number] => 20170318157
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-11-02
[patent_title] => 'SYSTEM AND METHOD FOR SECURE CALL ROUTING AND QUEUING'
[patent_app_type] => utility
[patent_app_number] => 15/143286
[patent_app_country] => US
[patent_app_date] => 2016-04-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
[patent_figures_cnt] => 8
[patent_no_of_words] => 3248
[patent_no_of_claims] => 19
[patent_no_of_ind_claims] => 4
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[patent_maintenance] => 1
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[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15143286
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/143286 | System and method for secure call routing and queuing | Apr 28, 2016 | Issued |
| 15/136271 | Automated Payment Reminders | Apr 21, 2016 | |
Array
(
[id] => 11119091
[patent_doc_number] => 20160316065
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-27
[patent_title] => 'APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION'
[patent_app_type] => utility
[patent_app_number] => 15/136014
[patent_app_country] => US
[patent_app_date] => 2016-04-22
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 24
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15136014
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/136014 | APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION | Apr 21, 2016 | Abandoned |
Array
(
[id] => 10999639
[patent_doc_number] => 20160196586
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-07-07
[patent_title] => 'DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME'
[patent_app_type] => utility
[patent_app_number] => 15/068815
[patent_app_country] => US
[patent_app_date] => 2016-03-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
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[patent_no_of_words] => 13357
[patent_no_of_claims] => 30
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[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15068815
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/068815 | DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME | Mar 13, 2016 | Abandoned |
Array
(
[id] => 15202761
[patent_doc_number] => 10498897
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2019-12-03
[patent_title] => Systems and methods for simulating multiple call center balancing
[patent_app_type] => utility
[patent_app_number] => 15/066132
[patent_app_country] => US
[patent_app_date] => 2016-03-10
[patent_effective_date] => 0000-00-00
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15066132
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/066132 | Systems and methods for simulating multiple call center balancing | Mar 9, 2016 | Issued |
Array
(
[id] => 11058236
[patent_doc_number] => 20160255198
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-09-01
[patent_title] => 'PRIVATE BRANCH EXCHANGE'
[patent_app_type] => utility
[patent_app_number] => 15/040673
[patent_app_country] => US
[patent_app_date] => 2016-02-10
[patent_effective_date] => 0000-00-00
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15040673
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/040673 | PRIVATE BRANCH EXCHANGE | Feb 9, 2016 | Abandoned |
Array
(
[id] => 12155859
[patent_doc_number] => 20180027123
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-01-25
[patent_title] => 'CONFERENCE SEARCHING AND PLAYBACK OF SEARCH RESULTS'
[patent_app_type] => utility
[patent_app_number] => 15/548245
[patent_app_country] => US
[patent_app_date] => 2016-02-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 59
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/548245 | Conference searching and playback of search results | Feb 2, 2016 | Issued |
Array
(
[id] => 11015312
[patent_doc_number] => 20160212265
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-07-21
[patent_title] => 'ENHANCED CUSTOMER JOURNEY USING MULTICHANNEL CONTACT CENTER'
[patent_app_type] => utility
[patent_app_number] => 14/983068
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14983068
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/983068 | ENHANCED CUSTOMER JOURNEY USING MULTICHANNEL CONTACT CENTER | Dec 28, 2015 | Abandoned |
Array
(
[id] => 12013903
[patent_doc_number] => 09807239
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2017-10-31
[patent_title] => 'Intelligent communication routing system and method'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/968114 | Intelligent communication routing system and method | Dec 13, 2015 | Issued |
Array
(
[id] => 14432323
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[patent_kind] => B2
[patent_issue_date] => 2019-06-11
[patent_title] => System and method for queuing a communication session
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/966987 | System and method for queuing a communication session | Dec 10, 2015 | Issued |
Array
(
[id] => 10994757
[patent_doc_number] => 20160191703
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-06-30
[patent_title] => 'MANAGEMENT SYSTEM, COMMUNICATION TERMINAL, COMMUNICATION SYSTEM, CALL CONTROL METHOD, AND COMPUTER PROGRAM PRODUCT'
[patent_app_type] => utility
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/963982 | MANAGEMENT SYSTEM, COMMUNICATION TERMINAL, COMMUNICATION SYSTEM, CALL CONTROL METHOD, AND COMPUTER PROGRAM PRODUCT | Dec 8, 2015 | Abandoned |
Array
(
[id] => 11675082
[patent_doc_number] => 20170163806
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[patent_kind] => A1
[patent_issue_date] => 2017-06-08
[patent_title] => 'CUSTOMER REPRESENTATIVE REMOTE ACCESS FOR TROUBLESHOOTING SMARTPHONES'
[patent_app_type] => utility
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[patent_app_country] => US
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/962418 | Customer representative remote access for troubleshooting smartphones | Dec 7, 2015 | Issued |
Array
(
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[patent_title] => 'CONDITIONED TRIGGERING OF INTERACTIVE APPLICATIONS'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/529242 | CONDITIONED TRIGGERING OF INTERACTIVE APPLICATIONS | Nov 23, 2015 | Abandoned |