
Yuk Ting Choi
Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )
| Most Active Art Unit | 2164 |
| Art Unit(s) | 2169, 2164, 2153 |
| Total Applications | 716 |
| Issued Applications | 487 |
| Pending Applications | 63 |
| Abandoned Applications | 194 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 11609570
[patent_doc_number] => 20170126876
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-05-04
[patent_title] => 'SYSTEM AND METHOD FOR BLOCKING CALLS TO RESTRICTED NUMBERS FROM CALL CENTERS'
[patent_app_type] => utility
[patent_app_number] => 14/926715
[patent_app_country] => US
[patent_app_date] => 2015-10-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 3187
[patent_no_of_claims] => 5
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14926715
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/926715 | SYSTEM AND METHOD FOR BLOCKING CALLS TO RESTRICTED NUMBERS FROM CALL CENTERS | Oct 28, 2015 | Abandoned |
Array
(
[id] => 11572858
[patent_doc_number] => 20170111503
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-04-20
[patent_title] => 'OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES'
[patent_app_type] => utility
[patent_app_number] => 14/887318
[patent_app_country] => US
[patent_app_date] => 2015-10-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 15
[patent_figures_cnt] => 15
[patent_no_of_words] => 21571
[patent_no_of_claims] => 17
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14887318
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/887318 | OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES | Oct 18, 2015 | Abandoned |
Array
(
[id] => 11558625
[patent_doc_number] => 20170104872
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-04-13
[patent_title] => 'System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data'
[patent_app_type] => utility
[patent_app_number] => 14/882405
[patent_app_country] => US
[patent_app_date] => 2015-10-13
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 15
[patent_figures_cnt] => 15
[patent_no_of_words] => 11991
[patent_no_of_claims] => 33
[patent_no_of_ind_claims] => 6
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14882405
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/882405 | System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data | Oct 12, 2015 | Abandoned |
Array
(
[id] => 13952983
[patent_doc_number] => 10212283
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2019-02-19
[patent_title] => Live call debugging and monitoring tool for an interactive voice response unit
[patent_app_type] => utility
[patent_app_number] => 14/878132
[patent_app_country] => US
[patent_app_date] => 2015-10-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 11360
[patent_no_of_claims] => 17
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 259
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14878132
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/878132 | Live call debugging and monitoring tool for an interactive voice response unit | Oct 7, 2015 | Issued |
Array
(
[id] => 10682745
[patent_doc_number] => 20160028890
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-01-28
[patent_title] => 'INFORMATION PROCESSING APPARATUS, RECORDING MEDIUM, AND INFORMATION PROCESSING METHOD'
[patent_app_type] => utility
[patent_app_number] => 14/877555
[patent_app_country] => US
[patent_app_date] => 2015-10-07
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 6419
[patent_no_of_claims] => 8
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14877555
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/877555 | INFORMATION PROCESSING APPARATUS, RECORDING MEDIUM, AND INFORMATION PROCESSING METHOD | Oct 6, 2015 | Abandoned |
Array
(
[id] => 12399414
[patent_doc_number] => 09967399
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2018-05-08
[patent_title] => Co-browsing preview of queued customer contacts
[patent_app_type] => utility
[patent_app_number] => 14/851268
[patent_app_country] => US
[patent_app_date] => 2015-09-11
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 32
[patent_figures_cnt] => 32
[patent_no_of_words] => 12475
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 359
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14851268
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/851268 | Co-browsing preview of queued customer contacts | Sep 10, 2015 | Issued |
Array
(
[id] => 11477300
[patent_doc_number] => 20170064082
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-03-02
[patent_title] => 'PARTIAL TASK ASSIGNMENT FOR STALL ROUTING'
[patent_app_type] => utility
[patent_app_number] => 14/834759
[patent_app_country] => US
[patent_app_date] => 2015-08-25
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 7989
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14834759
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/834759 | PARTIAL TASK ASSIGNMENT FOR STALL ROUTING | Aug 24, 2015 | Abandoned |
Array
(
[id] => 11387075
[patent_doc_number] => 20170013131
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-01-12
[patent_title] => 'PREDICTIVE AGENT-LEAD MATCHING'
[patent_app_type] => utility
[patent_app_number] => 14/829641
[patent_app_country] => US
[patent_app_date] => 2015-08-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 9647
[patent_no_of_claims] => 9
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14829641
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/829641 | PREDICTIVE AGENT-LEAD MATCHING | Aug 18, 2015 | Abandoned |
Array
(
[id] => 10456481
[patent_doc_number] => 20150341495
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-11-26
[patent_title] => 'ANSWERING MACHINE DETECTION'
[patent_app_type] => utility
[patent_app_number] => 14/817127
[patent_app_country] => US
[patent_app_date] => 2015-08-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 10697
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14817127
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/817127 | Answering machine detection | Aug 2, 2015 | Issued |
| 14/798815 | Facilitating Agent Management of Consent for a Party Associated with Multiple Telephone Numbers | Jul 13, 2015 | Pending |
Array
(
[id] => 11803505
[patent_doc_number] => 09544438
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2017-01-10
[patent_title] => 'Compliance management of recorded audio using speech analytics'
[patent_app_type] => utility
[patent_app_number] => 14/743200
[patent_app_country] => US
[patent_app_date] => 2015-06-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 13346
[patent_no_of_claims] => 9
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 450
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14743200
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/743200 | Compliance management of recorded audio using speech analytics | Jun 17, 2015 | Issued |
Array
(
[id] => 10480506
[patent_doc_number] => 20150365523
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-12-17
[patent_title] => 'Method of Routing Voice Calls'
[patent_app_type] => utility
[patent_app_number] => 14/736685
[patent_app_country] => US
[patent_app_date] => 2015-06-11
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 905
[patent_no_of_claims] => 10
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14736685
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/736685 | Method of Routing Voice Calls | Jun 10, 2015 | Abandoned |
Array
(
[id] => 10465429
[patent_doc_number] => 20150350444
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-12-03
[patent_title] => 'METHODS AND SYSTEMS FOR PROVIDING A MULTI-CHANNEL CUSTOMER ENGAGEMENT EXPERIENCE'
[patent_app_type] => utility
[patent_app_number] => 14/723640
[patent_app_country] => US
[patent_app_date] => 2015-05-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 4500
[patent_no_of_claims] => 9
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14723640
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/723640 | METHODS AND SYSTEMS FOR PROVIDING A MULTI-CHANNEL CUSTOMER ENGAGEMENT EXPERIENCE | May 27, 2015 | Abandoned |
Array
(
[id] => 10434267
[patent_doc_number] => 20150319279
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-11-05
[patent_title] => 'SYSTEM AND METHOD FOR BLOCKING UNAUTHORIZED OUTGOING CALL ON A COMMUNICATION NETWORK'
[patent_app_type] => utility
[patent_app_number] => 14/698016
[patent_app_country] => US
[patent_app_date] => 2015-04-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 5384
[patent_no_of_claims] => 14
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14698016
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/698016 | SYSTEM AND METHOD FOR BLOCKING UNAUTHORIZED OUTGOING CALL ON A COMMUNICATION NETWORK | Apr 27, 2015 | Abandoned |
Array
(
[id] => 11477301
[patent_doc_number] => 20170064085
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-03-02
[patent_title] => 'PROCESS FOR MANAGING THE CONNECTION OF USERS THROUGH THEIR TERMINALS TO A MULTIMEDIA CONFERENCE SESSION'
[patent_app_type] => utility
[patent_app_number] => 15/308158
[patent_app_country] => US
[patent_app_date] => 2015-04-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 3607
[patent_no_of_claims] => 14
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15308158
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/308158 | PROCESS FOR MANAGING THE CONNECTION OF USERS THROUGH THEIR TERMINALS TO A MULTIMEDIA CONFERENCE SESSION | Apr 20, 2015 | Abandoned |
Array
(
[id] => 10342937
[patent_doc_number] => 20150227941
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-08-13
[patent_title] => 'METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES'
[patent_app_type] => utility
[patent_app_number] => 14/691488
[patent_app_country] => US
[patent_app_date] => 2015-04-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 23
[patent_figures_cnt] => 23
[patent_no_of_words] => 28137
[patent_no_of_claims] => 23
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14691488
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/691488 | Method for providing support using answer engine and dialog rules | Apr 19, 2015 | Issued |
Array
(
[id] => 11112049
[patent_doc_number] => 20160309021
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-20
[patent_title] => 'SYSTEM AND METHOD FOR PROVIDING AN INTELLIGENT REMINDER FOR COMMENCING A RETURN LIVE COMMUNICATIONS SESSION'
[patent_app_type] => utility
[patent_app_number] => 14/687592
[patent_app_country] => US
[patent_app_date] => 2015-04-15
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 16194
[patent_no_of_claims] => 22
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14687592
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/687592 | SYSTEM AND METHOD FOR PROVIDING AN INTELLIGENT REMINDER FOR COMMENCING A RETURN LIVE COMMUNICATIONS SESSION | Apr 14, 2015 | Abandoned |
Array
(
[id] => 11089079
[patent_doc_number] => 20160286047
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-09-29
[patent_title] => 'PRE-LOGIN AGENT MONITORING'
[patent_app_type] => utility
[patent_app_number] => 14/670789
[patent_app_country] => US
[patent_app_date] => 2015-03-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 8222
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14670789
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/670789 | PRE-LOGIN AGENT MONITORING | Mar 26, 2015 | Abandoned |
Array
(
[id] => 11188683
[patent_doc_number] => 09420107
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2016-08-16
[patent_title] => 'Service request routing using passive skill certification'
[patent_app_type] => utility
[patent_app_number] => 14/660079
[patent_app_country] => US
[patent_app_date] => 2015-03-17
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
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[patent_no_of_words] => 6817
[patent_no_of_claims] => 20
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[patent_words_short_claim] => 180
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14660079
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/660079 | Service request routing using passive skill certification | Mar 16, 2015 | Issued |
Array
(
[id] => 10371655
[patent_doc_number] => 20150256662
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-09-10
[patent_title] => 'PHONE FRAUD DETERRENCE SYSTEM FOR USE WITH TOLL FREE AND OTHER FEE GENERATING NUMBERS'
[patent_app_type] => utility
[patent_app_number] => 14/641326
[patent_app_country] => US
[patent_app_date] => 2015-03-07
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 2
[patent_figures_cnt] => 2
[patent_no_of_words] => 1801
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14641326
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/641326 | Phone fraud deterrence system for use with toll free and other fee generating numbers | Mar 6, 2015 | Issued |