Search

Yuk Ting Choi

Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )

Most Active Art Unit
2164
Art Unit(s)
2169, 2164, 2153
Total Applications
716
Issued Applications
487
Pending Applications
63
Abandoned Applications
194

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 11609570 [patent_doc_number] => 20170126876 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-05-04 [patent_title] => 'SYSTEM AND METHOD FOR BLOCKING CALLS TO RESTRICTED NUMBERS FROM CALL CENTERS' [patent_app_type] => utility [patent_app_number] => 14/926715 [patent_app_country] => US [patent_app_date] => 2015-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3187 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14926715 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/926715
SYSTEM AND METHOD FOR BLOCKING CALLS TO RESTRICTED NUMBERS FROM CALL CENTERS Oct 28, 2015 Abandoned
Array ( [id] => 11572858 [patent_doc_number] => 20170111503 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-20 [patent_title] => 'OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES' [patent_app_type] => utility [patent_app_number] => 14/887318 [patent_app_country] => US [patent_app_date] => 2015-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 21571 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14887318 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/887318
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES Oct 18, 2015 Abandoned
Array ( [id] => 11558625 [patent_doc_number] => 20170104872 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-13 [patent_title] => 'System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data' [patent_app_type] => utility [patent_app_number] => 14/882405 [patent_app_country] => US [patent_app_date] => 2015-10-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 11991 [patent_no_of_claims] => 33 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14882405 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/882405
System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data Oct 12, 2015 Abandoned
Array ( [id] => 13952983 [patent_doc_number] => 10212283 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-02-19 [patent_title] => Live call debugging and monitoring tool for an interactive voice response unit [patent_app_type] => utility [patent_app_number] => 14/878132 [patent_app_country] => US [patent_app_date] => 2015-10-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11360 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 259 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14878132 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/878132
Live call debugging and monitoring tool for an interactive voice response unit Oct 7, 2015 Issued
Array ( [id] => 10682745 [patent_doc_number] => 20160028890 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-28 [patent_title] => 'INFORMATION PROCESSING APPARATUS, RECORDING MEDIUM, AND INFORMATION PROCESSING METHOD' [patent_app_type] => utility [patent_app_number] => 14/877555 [patent_app_country] => US [patent_app_date] => 2015-10-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6419 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14877555 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/877555
INFORMATION PROCESSING APPARATUS, RECORDING MEDIUM, AND INFORMATION PROCESSING METHOD Oct 6, 2015 Abandoned
Array ( [id] => 12399414 [patent_doc_number] => 09967399 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-05-08 [patent_title] => Co-browsing preview of queued customer contacts [patent_app_type] => utility [patent_app_number] => 14/851268 [patent_app_country] => US [patent_app_date] => 2015-09-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 32 [patent_figures_cnt] => 32 [patent_no_of_words] => 12475 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 359 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14851268 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/851268
Co-browsing preview of queued customer contacts Sep 10, 2015 Issued
Array ( [id] => 11477300 [patent_doc_number] => 20170064082 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-03-02 [patent_title] => 'PARTIAL TASK ASSIGNMENT FOR STALL ROUTING' [patent_app_type] => utility [patent_app_number] => 14/834759 [patent_app_country] => US [patent_app_date] => 2015-08-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7989 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14834759 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/834759
PARTIAL TASK ASSIGNMENT FOR STALL ROUTING Aug 24, 2015 Abandoned
Array ( [id] => 11387075 [patent_doc_number] => 20170013131 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-01-12 [patent_title] => 'PREDICTIVE AGENT-LEAD MATCHING' [patent_app_type] => utility [patent_app_number] => 14/829641 [patent_app_country] => US [patent_app_date] => 2015-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 9647 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14829641 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/829641
PREDICTIVE AGENT-LEAD MATCHING Aug 18, 2015 Abandoned
Array ( [id] => 10456481 [patent_doc_number] => 20150341495 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-11-26 [patent_title] => 'ANSWERING MACHINE DETECTION' [patent_app_type] => utility [patent_app_number] => 14/817127 [patent_app_country] => US [patent_app_date] => 2015-08-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10697 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14817127 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/817127
Answering machine detection Aug 2, 2015 Issued
14/798815 Facilitating Agent Management of Consent for a Party Associated with Multiple Telephone Numbers Jul 13, 2015 Pending
Array ( [id] => 11803505 [patent_doc_number] => 09544438 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-01-10 [patent_title] => 'Compliance management of recorded audio using speech analytics' [patent_app_type] => utility [patent_app_number] => 14/743200 [patent_app_country] => US [patent_app_date] => 2015-06-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13346 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 450 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14743200 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/743200
Compliance management of recorded audio using speech analytics Jun 17, 2015 Issued
Array ( [id] => 10480506 [patent_doc_number] => 20150365523 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-12-17 [patent_title] => 'Method of Routing Voice Calls' [patent_app_type] => utility [patent_app_number] => 14/736685 [patent_app_country] => US [patent_app_date] => 2015-06-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 905 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14736685 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/736685
Method of Routing Voice Calls Jun 10, 2015 Abandoned
Array ( [id] => 10465429 [patent_doc_number] => 20150350444 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-12-03 [patent_title] => 'METHODS AND SYSTEMS FOR PROVIDING A MULTI-CHANNEL CUSTOMER ENGAGEMENT EXPERIENCE' [patent_app_type] => utility [patent_app_number] => 14/723640 [patent_app_country] => US [patent_app_date] => 2015-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4500 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14723640 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/723640
METHODS AND SYSTEMS FOR PROVIDING A MULTI-CHANNEL CUSTOMER ENGAGEMENT EXPERIENCE May 27, 2015 Abandoned
Array ( [id] => 10434267 [patent_doc_number] => 20150319279 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-11-05 [patent_title] => 'SYSTEM AND METHOD FOR BLOCKING UNAUTHORIZED OUTGOING CALL ON A COMMUNICATION NETWORK' [patent_app_type] => utility [patent_app_number] => 14/698016 [patent_app_country] => US [patent_app_date] => 2015-04-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5384 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14698016 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/698016
SYSTEM AND METHOD FOR BLOCKING UNAUTHORIZED OUTGOING CALL ON A COMMUNICATION NETWORK Apr 27, 2015 Abandoned
Array ( [id] => 11477301 [patent_doc_number] => 20170064085 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-03-02 [patent_title] => 'PROCESS FOR MANAGING THE CONNECTION OF USERS THROUGH THEIR TERMINALS TO A MULTIMEDIA CONFERENCE SESSION' [patent_app_type] => utility [patent_app_number] => 15/308158 [patent_app_country] => US [patent_app_date] => 2015-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3607 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15308158 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/308158
PROCESS FOR MANAGING THE CONNECTION OF USERS THROUGH THEIR TERMINALS TO A MULTIMEDIA CONFERENCE SESSION Apr 20, 2015 Abandoned
Array ( [id] => 10342937 [patent_doc_number] => 20150227941 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-08-13 [patent_title] => 'METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES' [patent_app_type] => utility [patent_app_number] => 14/691488 [patent_app_country] => US [patent_app_date] => 2015-04-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 23 [patent_figures_cnt] => 23 [patent_no_of_words] => 28137 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14691488 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/691488
Method for providing support using answer engine and dialog rules Apr 19, 2015 Issued
Array ( [id] => 11112049 [patent_doc_number] => 20160309021 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-20 [patent_title] => 'SYSTEM AND METHOD FOR PROVIDING AN INTELLIGENT REMINDER FOR COMMENCING A RETURN LIVE COMMUNICATIONS SESSION' [patent_app_type] => utility [patent_app_number] => 14/687592 [patent_app_country] => US [patent_app_date] => 2015-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 16194 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14687592 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/687592
SYSTEM AND METHOD FOR PROVIDING AN INTELLIGENT REMINDER FOR COMMENCING A RETURN LIVE COMMUNICATIONS SESSION Apr 14, 2015 Abandoned
Array ( [id] => 11089079 [patent_doc_number] => 20160286047 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-29 [patent_title] => 'PRE-LOGIN AGENT MONITORING' [patent_app_type] => utility [patent_app_number] => 14/670789 [patent_app_country] => US [patent_app_date] => 2015-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8222 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14670789 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/670789
PRE-LOGIN AGENT MONITORING Mar 26, 2015 Abandoned
Array ( [id] => 11188683 [patent_doc_number] => 09420107 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-08-16 [patent_title] => 'Service request routing using passive skill certification' [patent_app_type] => utility [patent_app_number] => 14/660079 [patent_app_country] => US [patent_app_date] => 2015-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 6817 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 180 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14660079 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/660079
Service request routing using passive skill certification Mar 16, 2015 Issued
Array ( [id] => 10371655 [patent_doc_number] => 20150256662 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-09-10 [patent_title] => 'PHONE FRAUD DETERRENCE SYSTEM FOR USE WITH TOLL FREE AND OTHER FEE GENERATING NUMBERS' [patent_app_type] => utility [patent_app_number] => 14/641326 [patent_app_country] => US [patent_app_date] => 2015-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 1801 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14641326 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/641326
Phone fraud deterrence system for use with toll free and other fee generating numbers Mar 6, 2015 Issued
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