
Yuk Ting Choi
Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )
| Most Active Art Unit | 2164 |
| Art Unit(s) | 2169, 2164, 2153 |
| Total Applications | 716 |
| Issued Applications | 487 |
| Pending Applications | 63 |
| Abandoned Applications | 194 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 10914291
[patent_doc_number] => 20140317311
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-10-23
[patent_title] => 'COMMUNICATION ROUTING PLANS THAT ARE BASED ON COMMUNICATION DEVICE CONTACT LISTS'
[patent_app_type] => utility
[patent_app_number] => 14/323530
[patent_app_country] => US
[patent_app_date] => 2014-07-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 2268
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14323530
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/323530 | COMMUNICATION ROUTING PLANS THAT ARE BASED ON COMMUNICATION DEVICE CONTACT LISTS | Jul 2, 2014 | Abandoned |
Array
(
[id] => 10465424
[patent_doc_number] => 20150350439
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-12-03
[patent_title] => 'REMOTE ASSISTANCE CUSTOMER INFORMATION'
[patent_app_type] => utility
[patent_app_number] => 14/291480
[patent_app_country] => US
[patent_app_date] => 2014-05-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 3492
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14291480
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/291480 | REMOTE ASSISTANCE CUSTOMER INFORMATION | May 29, 2014 | Abandoned |
Array
(
[id] => 10465425
[patent_doc_number] => 20150350441
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-12-03
[patent_title] => 'CHARITY CALL MANAGEMENT PROGRAM'
[patent_app_type] => utility
[patent_app_number] => 14/292718
[patent_app_country] => US
[patent_app_date] => 2014-05-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 17
[patent_figures_cnt] => 17
[patent_no_of_words] => 7926
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
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[patent_maintenance] => 1
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14292718
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/292718 | CHARITY CALL MANAGEMENT PROGRAM | May 29, 2014 | Abandoned |
Array
(
[id] => 11431432
[patent_doc_number] => 09569751
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-02-14
[patent_title] => 'Mechanism for creation and utilization of an attribute tree in a contact center'
[patent_app_type] => utility
[patent_app_number] => 14/290650
[patent_app_country] => US
[patent_app_date] => 2014-05-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 20
[patent_figures_cnt] => 20
[patent_no_of_words] => 16024
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 131
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14290650
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/290650 | Mechanism for creation and utilization of an attribute tree in a contact center | May 28, 2014 | Issued |
Array
(
[id] => 11832967
[patent_doc_number] => 09729725
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-08-08
[patent_title] => 'Method and system for establishing telecommunications links'
[patent_app_type] => utility
[patent_app_number] => 14/890517
[patent_app_country] => US
[patent_app_date] => 2014-05-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
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[patent_no_of_words] => 5814
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 1
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[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14890517
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/890517 | Method and system for establishing telecommunications links | May 25, 2014 | Issued |
Array
(
[id] => 10959954
[patent_doc_number] => 20140362983
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-12-11
[patent_title] => 'Community Service System And Related Method'
[patent_app_type] => utility
[patent_app_number] => 14/279342
[patent_app_country] => US
[patent_app_date] => 2014-05-16
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 1516
[patent_no_of_claims] => 10
[patent_no_of_ind_claims] => 2
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14279342
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/279342 | Community Service System And Related Method | May 15, 2014 | Abandoned |
Array
(
[id] => 10434297
[patent_doc_number] => 20150319309
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-11-05
[patent_title] => 'PHONE CALL PLAYBACK WITH INTELLIGENT NOTIFICATION'
[patent_app_type] => utility
[patent_app_number] => 14/266932
[patent_app_country] => US
[patent_app_date] => 2014-05-01
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 6543
[patent_no_of_claims] => 23
[patent_no_of_ind_claims] => 6
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14266932
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/266932 | Phone call playback with intelligent notification | Apr 30, 2014 | Issued |
Array
(
[id] => 11209100
[patent_doc_number] => 09438735
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2016-09-06
[patent_title] => 'Procedure and mechanism for managing a call to a call center'
[patent_app_type] => utility
[patent_app_number] => 14/250731
[patent_app_country] => US
[patent_app_date] => 2014-04-11
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 2
[patent_figures_cnt] => 2
[patent_no_of_words] => 5398
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 267
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14250731
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/250731 | Procedure and mechanism for managing a call to a call center | Apr 10, 2014 | Issued |
Array
(
[id] => 10396454
[patent_doc_number] => 20150281461
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-10-01
[patent_title] => 'DYNAMIC NOTIFICATION DURING A TELECONFERENCE'
[patent_app_type] => utility
[patent_app_number] => 14/229223
[patent_app_country] => US
[patent_app_date] => 2014-03-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 5679
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 3
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[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14229223
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/229223 | DYNAMIC NOTIFICATION DURING A TELECONFERENCE | Mar 27, 2014 | |
Array
(
[id] => 11726436
[patent_doc_number] => 09699311
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-07-04
[patent_title] => 'Systems, method, and computer program product for cross-channel customer relationship management support with dynamically inserted voice call numbers'
[patent_app_type] => utility
[patent_app_number] => 14/228789
[patent_app_country] => US
[patent_app_date] => 2014-03-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 8563
[patent_no_of_claims] => 35
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 203
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14228789
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/228789 | Systems, method, and computer program product for cross-channel customer relationship management support with dynamically inserted voice call numbers | Mar 27, 2014 | Issued |
Array
(
[id] => 10379174
[patent_doc_number] => 20150264181
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-09-17
[patent_title] => 'System and Method for Providing Enhanced Answering and/or Chatting Services in a Time-Sensitive Manner'
[patent_app_type] => utility
[patent_app_number] => 14/215194
[patent_app_country] => US
[patent_app_date] => 2014-03-17
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
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[patent_no_of_words] => 12272
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[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14215194
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/215194 | System and Method for Providing Enhanced Answering and/or Chatting Services in a Time-Sensitive Manner | Mar 16, 2014 | Abandoned |
Array
(
[id] => 15429587
[patent_doc_number] => 10547738
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2020-01-28
[patent_title] => Telephonic privacy systems
[patent_app_type] => utility
[patent_app_number] => 14/213853
[patent_app_country] => US
[patent_app_date] => 2014-03-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
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[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14213853
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/213853 | Telephonic privacy systems | Mar 13, 2014 | Issued |
Array
(
[id] => 9698251
[patent_doc_number] => 20140247936
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-09-04
[patent_title] => 'SYSTEMS AND METHODS FOR MANAGING REPORTING DATA ON A HOSTED ON-DEMAND REPORTING SYSTEM'
[patent_app_type] => utility
[patent_app_number] => 14/194196
[patent_app_country] => US
[patent_app_date] => 2014-02-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 10
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14194196
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/194196 | Systems and methods for managing reporting data on a hosted on-demand reporting system | Feb 27, 2014 | Issued |
Array
(
[id] => 9641327
[patent_doc_number] => 20140219438
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-08-07
[patent_title] => 'SYSTEMS AND METHODS INVOLVING REAL-TIME COMMUNICATIONS PLATFORMS AND/OR PROCESSING'
[patent_app_type] => utility
[patent_app_number] => 14/172873
[patent_app_country] => US
[patent_app_date] => 2014-02-04
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[patent_drawing_sheets_cnt] => 18
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14172873
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/172873 | SYSTEMS AND METHODS INVOLVING REAL-TIME COMMUNICATIONS PLATFORMS AND/OR PROCESSING | Feb 3, 2014 | Abandoned |
Array
(
[id] => 10296040
[patent_doc_number] => 20150181039
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-06-25
[patent_title] => 'ESCALATION DETECTION AND MONITORING'
[patent_app_type] => utility
[patent_app_number] => 14/134533
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[patent_app_date] => 2013-12-19
[patent_effective_date] => 0000-00-00
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/134533 | ESCALATION DETECTION AND MONITORING | Dec 18, 2013 | Abandoned |
Array
(
[id] => 10379180
[patent_doc_number] => 20150264188
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-09-17
[patent_title] => 'TELEPHONY SYSTEM COMPRISING A MASTER DEVICE AND AT LEAST ONE SLAVE DEVICE CONNECTED BY A COMMUNICATION NETWORK'
[patent_app_type] => utility
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14434417
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/434417 | TELEPHONY SYSTEM COMPRISING A MASTER DEVICE AND AT LEAST ONE SLAVE DEVICE CONNECTED BY A COMMUNICATION NETWORK | Oct 7, 2013 | Abandoned |
Array
(
[id] => 10201018
[patent_doc_number] => 20150086003
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-03-26
[patent_title] => 'BEHAVIORAL PERFORMANCE ANALYSIS USING FOUR-DIMENSIONAL GRAPHS'
[patent_app_type] => utility
[patent_app_number] => 14/035174
[patent_app_country] => US
[patent_app_date] => 2013-09-24
[patent_effective_date] => 0000-00-00
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14035174
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/035174 | Behavioral performance analysis using four-dimensional graphs | Sep 23, 2013 | Issued |
Array
(
[id] => 13895717
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[patent_kind] => B2
[patent_issue_date] => 2019-02-05
[patent_title] => Method and apparatus for optimizing customer service across multiple channels
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/033340 | Method and apparatus for optimizing customer service across multiple channels | Sep 19, 2013 | Issued |
Array
(
[id] => 9268037
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[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-01-23
[patent_title] => 'HANDLING REDIRECT CALLS'
[patent_app_type] => utility
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[patent_app_country] => US
[patent_app_date] => 2013-09-19
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14031294
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/031294 | Handling redirect calls | Sep 18, 2013 | Issued |
Array
(
[id] => 9930354
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[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-03-19
[patent_title] => 'DIALER FOR CALL ROUTING SYSTEMS'
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14028569
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/028569 | DIALER FOR CALL ROUTING SYSTEMS | Sep 16, 2013 | Abandoned |