Search

Yuk Ting Choi

Examiner (ID: 18686, Phone: (571)270-1637 , Office: P/2153 )

Most Active Art Unit
2164
Art Unit(s)
2169, 2164, 2153
Total Applications
716
Issued Applications
487
Pending Applications
63
Abandoned Applications
194

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 10914291 [patent_doc_number] => 20140317311 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-10-23 [patent_title] => 'COMMUNICATION ROUTING PLANS THAT ARE BASED ON COMMUNICATION DEVICE CONTACT LISTS' [patent_app_type] => utility [patent_app_number] => 14/323530 [patent_app_country] => US [patent_app_date] => 2014-07-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 2268 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14323530 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/323530
COMMUNICATION ROUTING PLANS THAT ARE BASED ON COMMUNICATION DEVICE CONTACT LISTS Jul 2, 2014 Abandoned
Array ( [id] => 10465424 [patent_doc_number] => 20150350439 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-12-03 [patent_title] => 'REMOTE ASSISTANCE CUSTOMER INFORMATION' [patent_app_type] => utility [patent_app_number] => 14/291480 [patent_app_country] => US [patent_app_date] => 2014-05-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3492 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14291480 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/291480
REMOTE ASSISTANCE CUSTOMER INFORMATION May 29, 2014 Abandoned
Array ( [id] => 10465425 [patent_doc_number] => 20150350441 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-12-03 [patent_title] => 'CHARITY CALL MANAGEMENT PROGRAM' [patent_app_type] => utility [patent_app_number] => 14/292718 [patent_app_country] => US [patent_app_date] => 2014-05-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 7926 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14292718 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/292718
CHARITY CALL MANAGEMENT PROGRAM May 29, 2014 Abandoned
Array ( [id] => 11431432 [patent_doc_number] => 09569751 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-02-14 [patent_title] => 'Mechanism for creation and utilization of an attribute tree in a contact center' [patent_app_type] => utility [patent_app_number] => 14/290650 [patent_app_country] => US [patent_app_date] => 2014-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 16024 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14290650 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/290650
Mechanism for creation and utilization of an attribute tree in a contact center May 28, 2014 Issued
Array ( [id] => 11832967 [patent_doc_number] => 09729725 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-08-08 [patent_title] => 'Method and system for establishing telecommunications links' [patent_app_type] => utility [patent_app_number] => 14/890517 [patent_app_country] => US [patent_app_date] => 2014-05-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 9 [patent_no_of_words] => 5814 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 170 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14890517 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/890517
Method and system for establishing telecommunications links May 25, 2014 Issued
Array ( [id] => 10959954 [patent_doc_number] => 20140362983 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-12-11 [patent_title] => 'Community Service System And Related Method' [patent_app_type] => utility [patent_app_number] => 14/279342 [patent_app_country] => US [patent_app_date] => 2014-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 1516 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14279342 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/279342
Community Service System And Related Method May 15, 2014 Abandoned
Array ( [id] => 10434297 [patent_doc_number] => 20150319309 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-11-05 [patent_title] => 'PHONE CALL PLAYBACK WITH INTELLIGENT NOTIFICATION' [patent_app_type] => utility [patent_app_number] => 14/266932 [patent_app_country] => US [patent_app_date] => 2014-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6543 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14266932 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/266932
Phone call playback with intelligent notification Apr 30, 2014 Issued
Array ( [id] => 11209100 [patent_doc_number] => 09438735 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-09-06 [patent_title] => 'Procedure and mechanism for managing a call to a call center' [patent_app_type] => utility [patent_app_number] => 14/250731 [patent_app_country] => US [patent_app_date] => 2014-04-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 5398 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 267 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14250731 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/250731
Procedure and mechanism for managing a call to a call center Apr 10, 2014 Issued
Array ( [id] => 10396454 [patent_doc_number] => 20150281461 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-10-01 [patent_title] => 'DYNAMIC NOTIFICATION DURING A TELECONFERENCE' [patent_app_type] => utility [patent_app_number] => 14/229223 [patent_app_country] => US [patent_app_date] => 2014-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5679 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14229223 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/229223
DYNAMIC NOTIFICATION DURING A TELECONFERENCE Mar 27, 2014
Array ( [id] => 11726436 [patent_doc_number] => 09699311 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-07-04 [patent_title] => 'Systems, method, and computer program product for cross-channel customer relationship management support with dynamically inserted voice call numbers' [patent_app_type] => utility [patent_app_number] => 14/228789 [patent_app_country] => US [patent_app_date] => 2014-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 8563 [patent_no_of_claims] => 35 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 203 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14228789 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/228789
Systems, method, and computer program product for cross-channel customer relationship management support with dynamically inserted voice call numbers Mar 27, 2014 Issued
Array ( [id] => 10379174 [patent_doc_number] => 20150264181 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-09-17 [patent_title] => 'System and Method for Providing Enhanced Answering and/or Chatting Services in a Time-Sensitive Manner' [patent_app_type] => utility [patent_app_number] => 14/215194 [patent_app_country] => US [patent_app_date] => 2014-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 12272 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14215194 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/215194
System and Method for Providing Enhanced Answering and/or Chatting Services in a Time-Sensitive Manner Mar 16, 2014 Abandoned
Array ( [id] => 15429587 [patent_doc_number] => 10547738 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-01-28 [patent_title] => Telephonic privacy systems [patent_app_type] => utility [patent_app_number] => 14/213853 [patent_app_country] => US [patent_app_date] => 2014-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7122 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14213853 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/213853
Telephonic privacy systems Mar 13, 2014 Issued
Array ( [id] => 9698251 [patent_doc_number] => 20140247936 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-09-04 [patent_title] => 'SYSTEMS AND METHODS FOR MANAGING REPORTING DATA ON A HOSTED ON-DEMAND REPORTING SYSTEM' [patent_app_type] => utility [patent_app_number] => 14/194196 [patent_app_country] => US [patent_app_date] => 2014-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 10188 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14194196 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/194196
Systems and methods for managing reporting data on a hosted on-demand reporting system Feb 27, 2014 Issued
Array ( [id] => 9641327 [patent_doc_number] => 20140219438 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-08-07 [patent_title] => 'SYSTEMS AND METHODS INVOLVING REAL-TIME COMMUNICATIONS PLATFORMS AND/OR PROCESSING' [patent_app_type] => utility [patent_app_number] => 14/172873 [patent_app_country] => US [patent_app_date] => 2014-02-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 16266 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14172873 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/172873
SYSTEMS AND METHODS INVOLVING REAL-TIME COMMUNICATIONS PLATFORMS AND/OR PROCESSING Feb 3, 2014 Abandoned
Array ( [id] => 10296040 [patent_doc_number] => 20150181039 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-06-25 [patent_title] => 'ESCALATION DETECTION AND MONITORING' [patent_app_type] => utility [patent_app_number] => 14/134533 [patent_app_country] => US [patent_app_date] => 2013-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6846 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14134533 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/134533
ESCALATION DETECTION AND MONITORING Dec 18, 2013 Abandoned
Array ( [id] => 10379180 [patent_doc_number] => 20150264188 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-09-17 [patent_title] => 'TELEPHONY SYSTEM COMPRISING A MASTER DEVICE AND AT LEAST ONE SLAVE DEVICE CONNECTED BY A COMMUNICATION NETWORK' [patent_app_type] => utility [patent_app_number] => 14/434417 [patent_app_country] => US [patent_app_date] => 2013-10-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9615 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14434417 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/434417
TELEPHONY SYSTEM COMPRISING A MASTER DEVICE AND AT LEAST ONE SLAVE DEVICE CONNECTED BY A COMMUNICATION NETWORK Oct 7, 2013 Abandoned
Array ( [id] => 10201018 [patent_doc_number] => 20150086003 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-03-26 [patent_title] => 'BEHAVIORAL PERFORMANCE ANALYSIS USING FOUR-DIMENSIONAL GRAPHS' [patent_app_type] => utility [patent_app_number] => 14/035174 [patent_app_country] => US [patent_app_date] => 2013-09-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 7374 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14035174 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/035174
Behavioral performance analysis using four-dimensional graphs Sep 23, 2013 Issued
Array ( [id] => 13895717 [patent_doc_number] => 10200420 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-02-05 [patent_title] => Method and apparatus for optimizing customer service across multiple channels [patent_app_type] => utility [patent_app_number] => 14/033340 [patent_app_country] => US [patent_app_date] => 2013-09-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 11156 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 268 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14033340 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/033340
Method and apparatus for optimizing customer service across multiple channels Sep 19, 2013 Issued
Array ( [id] => 9268037 [patent_doc_number] => 20140022953 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-01-23 [patent_title] => 'HANDLING REDIRECT CALLS' [patent_app_type] => utility [patent_app_number] => 14/031294 [patent_app_country] => US [patent_app_date] => 2013-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4901 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14031294 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/031294
Handling redirect calls Sep 18, 2013 Issued
Array ( [id] => 9930354 [patent_doc_number] => 20150078546 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-03-19 [patent_title] => 'DIALER FOR CALL ROUTING SYSTEMS' [patent_app_type] => utility [patent_app_number] => 14/028569 [patent_app_country] => US [patent_app_date] => 2013-09-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7037 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14028569 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/028569
DIALER FOR CALL ROUTING SYSTEMS Sep 16, 2013 Abandoned
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