Techniques for benchmarking pairing strategies in a contact center system | Patent Number 10986231

US 10986231 B2
Application Number16913888
Publication NumberUS 20200329148 A1
Pendency9 months, 28 days
Filled DateJun 26, 2020
Priority DateJan 28, 2008
Publication DateOct 15, 2020
Expiration DateJan 27, 2028
Inventor/ApplicantsZia CHISHTI
Zia Chishti
ExaminesNGUYEN, QUYNH H
Art Unit2652
Technology Center2600
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