Techniques for benchmarking pairing strategies in a contact center system | Patent Number 11019212

US 11019212 B2
Application Number16876689
Publication NumberUS 20200280633 A1
Pendency1 year, 7 days
Filled DateMay 18, 2020
Priority DateJan 28, 2008
Publication DateSep 3, 2020
Expiration DateJan 27, 2028
Inventor/ApplicantsZia CHISHTI
Zia Chishti
ExaminesNGUYEN, QUYNH H
Art Unit2652
Technology Center2600
Assignments
Afiniti International Holdings Ltd.
Current
Afiniti International Holdings Ltd.
Original
Afiniti Europe Technologies Limited
Original
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