Techniques for behavioral pairing in a contact center system | Patent Number 11316978
US 11316978 B2Filled DateJul 13, 2020
Priority DateJan 28, 2008
Publication DateOct 29, 2020
Expiration DateJan 27, 2028
Inventor/ApplicantsZia Chishti
ExaminesPOPE, KHARYE
Art Unit2652
Technology Center2600
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