Techniques for hybrid behavioral pairing in a contact center system | Patent Number 11509768

US 11509768 B2
Application Number16996669
Publication NumberUS 20200382644 A1
Pendency2 years, 3 months, 6 days
Filled DateAug 18, 2020
Priority DateJan 28, 2008
Publication DateDec 3, 2020
Expiration DateJan 27, 2028
Inventor/ApplicantsVikash Khatri
Zia Chishti
Vikash KHATRI
Zia CHISHTI
ExaminesNGUYEN, QUYNH H
Art Unit2652
Technology Center2600
Assignments
Afiniti International Holdings Ltd.
Current
Afiniti International Holdings Ltd.
Original
Afiniti Europe Technologies Limited
Original
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